Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302439 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Main Street Radiology — 8314 Cooper Ave, Glendale NY, 11385

Sep 5, 2025 → May 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (32 biz days early)
Active: 60 biz days
Paused: 110 biz days
🕐 Clock stopped: Tech Off Site (May 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸110d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 18, 2026
110 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Feb 18 → May 13, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 13 → May 13, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: May 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 18 Ready for Release ⏸ Paused 110 —
Feb 18 → May 13 Scheduled ▶ Running 60 60
May 13 → May 13 Tech On Site ▶ Running 0 60
Dispatch 0.4d
Holding 110.0d (excluded)
Coordinators 61.0d
Field Work 0.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
110.0 days
Coordinators
61.0 days
Over SLA
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 13, 2026 (48 days early)
📅
170.4 days Total Age
⏱️
110.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
59.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 110.0 days stuck in "Ready for Release"
⏱️
Total Delay 59.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
110.0d
Scheduled
61.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/18/2026 SRobinson-Elie emailed and requested 12pm. Updating schedule time and confirming.

02/18/2026 SRobinson- Elie emailed back and requested 05/13. Dispatching WO to Vivian for that date at 8:30am and sending a confirmed email back.

02/17/2026 SRobinson- Called Elie Appoleon, 347) 613-3151. It went to VM, LM. Going to follow up with an email as well. 

02/10/2026 SRobinson- Called Elie Appoleon, (347) 613-3151. It went to VM, LM. Going to follow up with an email as well. 

02/02/2026 SRobinson - Emailed Elie to confirm device

🔧 Work Performed
EPIQ 7 Ultrasound Circular Edition - IP 86919765 - SN US715B0282
⚠️ Problem Description
EPIQ 7 Ultrasound Circular Edition - IP 86919765 - SN US715B0282
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302439
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 110.0 business days
👷
▶
3 Technician Assigned Feb 18, 10:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-05-13T12:30:00.000+0000
🗓️
Status: Scheduled by Shelby Robinson
From: Ready for Release
To: Scheduled
Duration in Previous: 164d 14h
📅
Dispatch Scheduled by Shelby Robinson Feb 18, 1:03 PM
Scheduled For: 2026-05-13T16:00:00.000+0000
🚨 61.0 business days
🔧
Status: Tech On Site by Vivian Hyde May 13, 4:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 84d 5h
⏱️
4x Labor Added May 13, 5:50 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2, 10, 20
⏱️
▶
2 Labor Added May 13, 6:04 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 38m
✔️
Status: Completed by Vivian Hyde May 13, 6:13 PM
From: Tech Off Site
To: Completed
Duration in Previous: 6m
🏁
Status: Closed by Vivian Hyde May 13, 6:29 PM
From: Completed
To: Closed
Duration in Previous: 16m
⏱️
▶
2 Labor Added May 14, 2:26 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 1m
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 42m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
May 13, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03225344 Labor Open 1 $0.00 May 13, 5:50 PM
WL-03225345 Labor Open 2 $275.00 May 13, 5:50 PM
WL-03225346 Travel Open 10 $0.00 May 13, 5:50 PM
WL-03225347 Travel Open 20 $0.00 May 13, 5:50 PM
WL-03225358 Labor Open 1 $0.00 May 13, 6:04 PM
WL-03226459 Labor Open 0.016666666666667 $38.00 May 14, 2:26 PM

Details