Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302441 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lim H Tse MD PC — 846 55th St, Brooklyn NY, 11220

Sep 5, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✓ SLA Met (5 biz days early)
Active: 50 biz days
Paused: 21 biz days
🕐 Clock stopped: Tech Off Site (Dec 19, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Oct 6, 2025
21 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Oct 6 → Dec 18, 2025
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Dec 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Oct 6 Ready for Release ⏸ Paused 21 —
Oct 6 → Dec 18 Scheduled ▶ Running 49 49
Dec 18 → Dec 19 Tech On Site ▶ Running 1 50
Dispatch 0.0d
Holding 21.3d (excluded)
Coordinators 49.7d
Field Work 0.5d
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
21.3 days
Coordinators
49.7 days
Over SLA
Field Work
0.5 days
Billing
2.5 days
Over SLA
Created: Sep 5, 2025 Due: Dec 29, 2025 Completed: Dec 19, 2025 (10 days early)
📅
70.5 days Total Age
⏱️
49.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
50.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 49.7 days stuck in "Scheduled"
⏱️
Total Delay 50.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.3d
Scheduled
49.7d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 Rbailey - Followed up on WO as I rcvd VM about FSE coming onsite. Spoke with Recp and she Confirmed he came onsite


12/08/2025 RArnold - Winnie emailed to confirm date. Emailed back confirming date.

10/06/2025 Rbailey - Called 718.436.8060 Spoke with Winnie. She said to choose December 18th. Sending email. Advising Planner


09/29/2025 RArnold- Called 17184368060 for Winne. She is busy. Left message sending email. 


09/19/2025 RArnold- Called 17184368060 for Winnie Dai. She is not in until 29th. Will need to call back then. Still sending email with proposed dates.

Vivian 12/18 @ 3 pm or 12/16 @ 8 am

info@tsemedical.com


09/12/2025 Rbailey - Sent 1st Attempt email to Winnie Dai info@tsemedical.com to try to confirm device location

🔧 Work Performed
Affiniti 50 Ultrasound System - IP 89340304 - SN USD20D1296
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 89340304 - SN USD20D1296
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302441
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 21.8 business days
👷
▶
3 Technician Assigned Oct 6, 2:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-18T20:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 30d 20h
🚨 50.0 business days
🔧
Status: Tech On Site by Vivian Hyde Dec 18, 4:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 73d 3h
⏱️
▶
2 6x Labor Added Dec 18, 8:00 PM
6x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 3h 53m, 0m
💵
Expenses Added Dec 18, 8:05 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Vivian Hyde Dec 18, 8:13 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Dec 22, 9:20 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 49.7 business days (threshold: 2.0 business days)
Exceeded by 47.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Dec 18, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03042632 Labor Open 2 $0.00 Dec 18, 8:00 PM
WL-03042633 Labor Open 2 $275.00 Dec 18, 8:00 PM
WL-03042634 Labor Open 1 $0.00 Dec 18, 8:00 PM
WL-03042635 Expenses Open 1 $0.00 Dec 18, 8:00 PM
WL-03042636 Travel Open 30 $0.00 Dec 18, 8:00 PM
WL-03042637 Travel Open 5 $0.00 Dec 18, 8:00 PM
WL-03042638 Expenses Open 1 $0.00 Dec 18, 8:05 PM
WL-03044968 Labor Open 0.016666666666667 $38.00 Dec 22, 9:20 AM

Details