Created: Sep 5, 2025
Due: Jul 30, 2026
Completed: Jun 10, 2026 (50 days early)
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189.4 daysTotal Age
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154.3d in Ready for ReleaseLongest Stage
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8 transitionsStatus Changes
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33.8d overTotal Delay
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0 orders, 0 quotesParts & Quotes
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4 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 343 days old
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Primary Delay154.3 days stuck in "Ready for Release"
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Total Delay33.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.3d
Ready for Scheduling
5.3d / 1.0d SLA
Scheduled
30.8d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/28/2026 ALuman - dispatch to Patty Gordon to complete 6/10. emaol confirmation sent to Susan
04/21/2026 YEspino found an email responce from Susan stating that this device is onsite and she is avaliable to schedule this week. Will respond to her email so that she can be scheduled out soon.
04/21/2026 YEspino Called 252-744-7747 to follow up with Susan over the device in question. Was able to speak to Susan and she asked for me to resend the email i previously sent her so she can look into it.
04/03/2026 YEspino Called 252-744-7747 to speak to Susan Sandlin to verify the ultrasound due for a Pm. Was able to speak to Susan and she advised that the location is now named East Carolina Heart Institue. She asked for an email to be sent out to her since the site is currently closed and she will not be able to look into anything right now. Email: susan.sandlin@ecuhealth.org
03/31/2026 YEspino Called 252-826-2093 to speak to Lauren over the device in question. Same responce as last time once dialed all i got was a busy signal , may need to look for a better phone number.
03/31/2026 YEspino Emailed Lauren Mizelle @ lauren.mizelle@ecuhealth.org to follow up from the previous email to verify the device in question.
03/25/2026 YEspino Called 252-826-2093 to speak to Lauren Mizelle to verify the Pm in question. Was unable to speak to her or leave a message because once dialed all i heard was a busy signal.
03/20/2026 YEspino First Attempt: Sent an email out to Lauren Mize to verify the device in question. Email: lauren.mizelle@ecuhealth.org
🔧Work Performed
Travel to site. get to device. Performed ULS PM per instruction successfully.
🔍Technician Findings
ULS PM
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 97584111 - SN US722B1704
📞Call Description
PM - Contract - BG Required PM
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Confirmation Email
Completed Apr 21, 2026
04/21/2026 YEspino found an email responce from Susan stating that this device is onsite and she is avaliable to schedule this week. Will respond to her email so that she can be scheduled out soon.
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Live Call_Followed Up With Email
Completed Apr 21, 2026
04/21/2026 YEspino Called 252-744-7747 to follow up with Susan over the device in question. Was able to speak to Susan and she asked for me to resend the email i previously sent her so she can look into it.
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Live Call_Followed Up With Email
Completed Apr 3, 2026
04/03/2026 YEspino Called 252-744-7747 to speak to Susan Sandlin to verify the ultrasound due for a Pm. Was able to speak to Susan and she advised that the location is now named East Carolina Heart Institue. She asked for an email to be sent out to her since the site is currently closed and she will not be able to look into anything right now. Email: susan.sandlin@ecuhealth.org
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Live Call_No Answer Unable to Leave Message
Completed Mar 31, 2026
03/31/2026 YEspino Called 252-826-2093 to speak to Lauren over the device in question. Same responce as last time once dialed all i got was a busy signal , may need to look for a better phone number.
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Follow-Up Email
Completed Mar 31, 2026
03/31/2026 YEspino Emailed Lauren Mizelle @ lauren.mizelle@ecuhealth.org to follow up from the previous email to verify the device in question.
📞
Live Call_No Answer Unable to Leave Message
Completed Mar 25, 2026
03/25/2026 YEspino Called 252-826-2093 to speak to Lauren Mizelle to verify the Pm in question. Was unable to speak to her or leave a message because once dialed all i heard was a busy signal.
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First Attempt Email
Completed Mar 20, 2026
03/20/2026 YEspino First Attempt: Sent an email out to Lauren Mize to verify the device in question. Email: lauren.mizelle@ecuhealth.org