Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302444 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Sep 5, 2025 → Apr 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (47 biz days early)
Active: 49 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Apr 22, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 11, 2026
106 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Feb 11 → Apr 22, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 22 → Apr 22, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 11 Ready for Release ⏸ Paused 106 —
Feb 11 → Apr 22 Scheduled ▶ Running 49 49
Apr 22 → Apr 22 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Holding 106.3d (excluded)
Coordinators 50.0d
Field Work 0.8d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
106.3 days
Coordinators
50.0 days
Over SLA
Field Work
0.8 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 22, 2026 (69 days early)
📅
155.4 days Total Age
⏱️
106.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
49.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 106.3 days stuck in "Ready for Release"
⏱️
Total Delay 49.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
106.3d
Scheduled
50.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RFosbury Rcvd email from Zack Bashore zb@jhmi.edu stating April 22nd is fine.

02/10/2026 RFosbury replied to Zack Bashore zb@jhmi.edu offering the morning of April 22nd or 23rd.

02/09/2026 Rbailey - Rcvd email from Zack Bashore zb@jhmi.edu advising that this device is active and in the Interventional Radiology dept


02/06/2026 Rbailey - Sent 1st attempt email to Zack Bashore zb@jhmi.edu to confirm device location

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 76889273 - SN US718F1241
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302444
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 106.8 business days
🗓️
▶
3 Status: Scheduled Feb 11, 10:13 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-22T00:00:00.000+0000, 2026-04-22T04:00:00.000+0000, 2026-04-22T13:30:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
🚨 50.0 business days
🔧
Status: Tech On Site by Allan Klus Apr 22, 9:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 22h
⏱️
2x Labor Added Apr 22, 9:52 AM
Type: Labor, Travel
Status: Open
Qty: 2, 76
⏱️
▶
2 Labor Added Apr 22, 10:43 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
💵
3x Expenses Added Apr 22, 3:30 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Status: Tech Off Site by Allan Klus Apr 22, 3:44 PM
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 5h 0m
⏱️
Labor Added Apr 23, 1:28 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 1:33 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 21h 48m
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 42m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Apr 22, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03195632 Labor Open 2 $0.00 Apr 22, 9:52 AM
WL-03195633 Travel Open 76 $0.00 Apr 22, 9:52 AM
WL-03195720 Labor Open 1.5 $275.00 Apr 22, 10:43 AM
WL-03196241 Expenses Open 1 $0.00 Apr 22, 3:30 PM
WL-03196242 Expenses Open 1 $0.00 Apr 22, 3:30 PM
WL-03196243 Expenses Open 1 $0.00 Apr 22, 3:30 PM
WL-03197940 Labor Open 0.016666666666667 $38.00 Apr 23, 1:28 PM

Details