Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302445 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Sep 5, 2025 → Jun 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (38 biz days early)
Active: 56 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Jun 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 17, 2026
129 business days (not counted)
56d
▶ Clock Running
Status: Scheduled
Mar 17 → Jun 4, 2026
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 56 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 17 Ready for Release ⏸ Paused 129 —
Mar 17 → Jun 4 Scheduled ▶ Running 56 56
Jun 4 → Jun 4 Tech On Site ▶ Running 0 56
Dispatch 0.0d
Holding 129.3d (excluded)
Coordinators 57.0d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
129.3 days
Coordinators
57.0 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 4, 2026 (56 days early)
📅
185.4 days Total Age
⏱️
129.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
56.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 129.3 days stuck in "Ready for Release"
⏱️
Total Delay 56.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
129.3d
Scheduled
57.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/28/2026 Rbailey - Sent Reminder Email 1 Week Prior


03/17/2026 Rbailey - Rcvd email from Osiris Sanchez os@jhmi.edu advising that he will be the POC and that this date works


03/13/2026 Rbailey - Sent 1st Attempt email to Zack Bashore zb@jhmi.edu to propose Allan come onsite June 4@930

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the Hardware Test failed 2 sub-tests. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
Sparq Ultrasound System - IP 74672085 - SN US31811872
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302445
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 129.8 business days
🗓️
▶
3 Status: Scheduled Mar 17, 12:03 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ricky Bailey
Technician: a0h6e00000II6z9AAD, Allan Klus
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-04T13:30:00.000+0000
🚨 57.0 business days
🔧
▶
2 Status: Tech On Site Jun 4, 9:46 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 76
⏱️
Labor Added Jun 4, 11:40 AM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Allan Klus Jun 4, 3:05 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 18m
💵
▶
2 3x Expenses Added Jun 4, 3:16 PM
3x Expenses Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 11m, 0m
⏱️
▶
2 Labor Added Jun 5, 12:04 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 51m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jun 4, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03248184 Labor Open 2 $0.00 Jun 4, 9:49 AM
WL-03248185 Travel Open 76 $0.00 Jun 4, 9:49 AM
WL-03248339 Labor Open 2 $275.00 Jun 4, 11:40 AM
WL-03248647 Expenses Open 1 $0.00 Jun 4, 3:16 PM
WL-03248648 Expenses Open 1 $0.00 Jun 4, 3:16 PM
WL-03248649 Expenses Open 1 $0.00 Jun 4, 3:16 PM
WL-03249950 Labor Open - $38.00 Jun 5, 12:04 PM

Details