Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302446 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Sep 5, 2025 → Jul 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (36 biz days early)
Active: 54 biz days
Paused: 154 biz days
🕐 Clock stopped: Completed (Jul 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸154d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 21, 2026
154 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Apr 21 → Jul 9, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 9 → Jul 9, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 21 Ready for Release ⏸ Paused 154 —
Apr 21 → Jul 9 Scheduled ▶ Running 54 54
Jul 9 → Jul 9 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Holding 154.3d (excluded)
Coordinators 54.9d
Field Work 0.5d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
154.3 days
Coordinators
54.9 days
Over SLA
Field Work
0.5 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 9, 2026 (52 days early)
📅
208.4 days Total Age
⏱️
154.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
56.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 154.3 days stuck in "Ready for Release"
⏱️
Total Delay 56.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
154.3d
Scheduled
54.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
3.9d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/07/2026 ARuby -  Send Reminder Email to Osiris Sanchez os@jhmi.edu; o.sanchez@jhmi.eduto


04/21/2026 Rbailey - Called 301.896.3457 Spoke with Osiris. He said July 9 at 9 would work. Sending email and Dispatching


04/14/2026 Rbailey - Sent 1st Attempt to Osiris Sanchez os@jhmi.edu; o.sanchez@jhmi.eduto Propose Allan Klus Jul 9 @9

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Sparq Ultrasound System - IP 76889272 - SN US71810280
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302446
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 154.8 business days
👷
▶
3 Technician Assigned Apr 21, 12:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-09T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 227d 19h
🚨 55.0 business days
🔧
Status: Tech On Site by Allan Klus Jul 9, 9:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 20h
⏱️
2x Labor Added Jul 9, 9:17 AM
Type: Labor, Travel
Status: Open
Qty: 2, 77
⏱️
▶
2 Labor Added Jul 9, 10:44 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 42m
🚗
Status: Tech Off Site by Allan Klus Jul 9, 12:16 PM
From: Completed
To: Tech Off Site
Duration in Previous: 1h 30m
💵
3x Expenses Added Jul 9, 12:33 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Allan Klus Jul 9, 12:55 PM
From: Tech Off Site
To: Closed
Duration in Previous: 39m
⏳ 4.0 business days
⏱️
Labor Added Jul 14, 12:07 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 14, 12:14 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 54.9 business days (threshold: 2.0 business days)
Exceeded by 52.9 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 9, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03288323 Labor Open 2 $0.00 Jul 9, 9:17 AM
WL-03288324 Travel Open 77 $0.00 Jul 9, 9:17 AM
WL-03288421 Labor Open 1.75 $275.00 Jul 9, 10:44 AM
WL-03288552 Expenses Open 1 $0.00 Jul 9, 12:33 PM
WL-03288553 Expenses Open 1 $0.00 Jul 9, 12:33 PM
WL-03288554 Expenses Open 1 $0.00 Jul 9, 12:33 PM
WL-03293213 Labor Open - $38.00 Jul 14, 12:07 PM

Details