Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302447 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Sep 5, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (36 biz days early)
Active: 58 biz days
Paused: 4 biz days
🕐 Clock stopped: Invoiced (Dec 8, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 11, 2025
4 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Sep 11 → Dec 8, 2025
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Completed
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Invoiced: Dec 8, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 11 Ready for Release ⏸ Paused 4 —
Sep 11 → Dec 8 Scheduled ▶ Running 58 58
Dec 8 → Dec 8 Tech On Site ▶ Running 0 58
Dec 8 → Dec 8 Completed ▶ Running 0 58
Dec 8 → Dec 8 Tech Off Site ▶ Running 0 58
Dispatch 0.0d
Holding 4.3d (excluded)
Coordinators 59.0d
Field Work 0.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.3 days
Coordinators
59.0 days
Over SLA
Field Work
0.7 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 8, 2025 (53 days early)
📅
62.4 days Total Age
⏱️
59.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
57.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 59.0 days stuck in "Scheduled"
⏱️
Total Delay 57.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.3d
Scheduled
59.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/2025 RFosbury - received email from Ladjiebe Bonaparte lbonapa1@jh.edu confirming FSE onsite for Dec 8th starting at 10 a.m.

09/10/2025 Rbailey - Sent 1st Attempt email Ladjiebe Bonaparte lbonapa1@jh.edu to propose Allan Klus Dec 8 @10

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 71316919 - SN US217B0134
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302447
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
⏳ 4.8 business days
👷
▶
3 Technician Assigned Sep 11, 9:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-08T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 16h
🚨 59.0 business days
🔧
Status: Tech On Site by Allan Klus Dec 8, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 88d 3h
⏱️
▶
2 Labor Added Dec 8, 2:04 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 19m, 0m
⏱️
▶
2 Labor Added Dec 8, 4:10 PM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 76
💵
3x Expenses Added Dec 8, 4:18 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Dec 8, 6:43 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 4h 39m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 9, 11:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 29m
⏳ 2.0 business days
⚠️
Status: Incomplete by Douglas Pearce Dec 10, 2:57 PM
From: 07e-Partial Project, Incomplete
To: Incomplete, Closed
Duration in Previous: 1d 3h, 0m
⏱️
▶
2 Labor Added Dec 11, 11:49 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 53m
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 53m
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Scheduled
Duration: 59.0 business days (threshold: 2.0 business days)
Exceeded by 57.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 8, 11:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03030146 Labor Open 1.75 $275.00 Dec 8, 2:04 PM
WL-03030393 Labor Open 1.75 $0.00 Dec 8, 4:10 PM
WL-03030408 Travel Open 76 $0.00 Dec 8, 4:15 PM
WL-03030414 Expenses Open 1 $0.00 Dec 8, 4:18 PM
WL-03030413 Expenses Open 1 $0.00 Dec 8, 4:18 PM
WL-03030415 Expenses Open 1 $0.00 Dec 8, 4:18 PM
WL-03030675 Labor Open 2 $0.00 Dec 8, 6:43 PM
WL-03030676 Expenses Open 1 $0.00 Dec 8, 6:43 PM
WL-03034049 Labor Open 0.016666666666667 $38.00 Dec 11, 11:49 AM

Details