Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302448 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Sep 5, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (36 biz days early)
Active: 58 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 11, 2025
4 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Sep 11 → Dec 8, 2025
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 11 Ready for Release ⏸ Paused 4 —
Sep 11 → Dec 8 Scheduled ▶ Running 58 58
Dec 8 → Dec 8 Tech On Site ▶ Running 0 58
Dispatch 0.0d
Holding 4.3d (excluded)
Coordinators 59.0d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.3 days
Coordinators
59.0 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 8, 2025 (53 days early)
📅
62.4 days Total Age
⏱️
59.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
57.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 59.0 days stuck in "Scheduled"
⏱️
Total Delay 57.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.3d
Scheduled
59.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 Cever sent reminder email to lbonapa1@jh.edu

9/10/2025 RFosbury - received email from Ladjiebe Bonaparte lbonapa1@jh.edu confirming FSE onsite for Dec 8th starting at 10 a.m.

09/10/2025 Rbailey - Sent 1st Attempt email Ladjiebe Bonaparte lbonapa1@jh.edu to propose Allan Klus Dec 8 @10

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the Monitor Arm does not stay raised and the touchscreen frame is damaged. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 71316918 - SN US217B0135
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302448
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
⏳ 4.8 business days
👷
▶
3 Technician Assigned Sep 11, 9:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-08T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 16h
🚨 59.0 business days
🔧
Status: Tech On Site by Allan Klus Dec 8, 10:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 88d 1h
⏱️
▶
2 2x Labor Added Dec 8, 12:12 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 47m, 0m
🏁
Status: Closed by Allan Klus Dec 8, 4:34 PM
From: Tech Off Site
To: Closed
Duration in Previous: 4h 18m
⏱️
▶
2 Labor Added Dec 9, 11:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 38m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Scheduled
Duration: 59.0 business days (threshold: 2.0 business days)
Exceeded by 57.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 8, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03030033 Labor Open 1.75 $275.00 Dec 8, 12:12 PM
WL-03030034 Labor Open 0.25 $0.00 Dec 8, 12:12 PM
WL-03031209 Labor Open 0.016666666666667 $38.00 Dec 9, 11:08 AM

Details