Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302449 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Sep 5, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 8)
⏸ 5d excluded (parts wait + holding)
✓ SLA Met (53d early)
Dispatch 0.0d
Holding 4.3d (excluded)
Coordinators 63.0d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.3 days
Coordinators
63.0 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 8, 2025 (53 days early)
📅
66.4 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
61.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 61.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.3d
Scheduled
63.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.8d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/2025 RFosbury - received email from Ladjiebe Bonaparte lbonapa1@jh.edu confirming FSE onsite for Dec 8th starting at 10 a.m.

09/10/2025 Rbailey - Sent 1st Attempt email Ladjiebe Bonaparte lbonapa1@jh.edu to propose Allan Klus Dec 8 @10

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 76889274 - SN US718F1242
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302449
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
⏳ 4.8 business days
👷
▶
3 Technician Assigned Sep 11, 9:53 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-08T18:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 16h
🚨 63.0 business days
🔧
▶
2 Status: Tech On Site Dec 8, 8:55 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 76
💵
2x Expenses Added Dec 8, 9:29 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Dec 8, 10:17 AM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 22m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 1m
🏁
Status: Closed by Allan Klus Dec 8, 4:33 PM
From: Tech Off Site
To: Closed
Duration in Previous: 6h 13m
⏱️
▶
2 Labor Added Dec 9, 11:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 39m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Dec 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 8, 1:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03029869 Labor Open 2 $0.00 Dec 8, 8:58 AM
WL-03029870 Travel Open 76 $0.00 Dec 8, 8:58 AM
WL-03029902 Expenses Open 1 $0.00 Dec 8, 9:29 AM
WL-03029903 Expenses Open 1 $0.00 Dec 8, 9:29 AM
WL-03029954 Labor Open 1.5 $275.00 Dec 8, 10:17 AM
WL-03031208 Labor Open 0.016666666666667 $38.00 Dec 9, 11:08 AM

Details