Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302454 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Shaw Center For Womens Health Pa — 918 S Broad St, Thomasville GA, 31792

Sep 5, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (40 biz days early)
Active: 44 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 31, 2026
139 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 31 → Apr 9, 2026
7 business days (counted)
Running total: 7 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Apr 9 → Jun 2, 2026
37 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 31 Ready for Release ⏸ Paused 139 —
Mar 31 → Apr 9 Ready for Scheduling ▶ Running 7 7
Apr 9 → Jun 2 Scheduled ▶ Running 37 44
Jun 2 → Jun 2 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Holding 139.3d (excluded)
Coordinators 45.1d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
139.3 days
Coordinators
45.1 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 2, 2026 (58 days early)
📅
183.4 days Total Age
⏱️
139.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
42.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 139.3 days stuck in "Ready for Release"
⏱️
Total Delay 42.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
139.3d
Ready for Scheduling
7.1d / 1.0d SLA
Scheduled
38.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
04/09/2026 ALuman - dispatch to Jared Heisler to complete PM 6/2. Email confirmation sent to Chelsie Seago

03/31/2026 YEspino Per email responce from Chelsie this device is onsite. This site is ready to schedule.


03/31/2026 YEspino Called 229-226-8800 to speak to Chelsie over the pm in question. Was transferred over to her but was unable to speak to her so i left a message.


03/25/2026 YEspino Called 229-226-8800 to speak to Chelsie Seago to verify the pm in question. This is the main number for the site. Asked to be transferred over to her,but was unable to speak to her so i left a message.


03/19/2026 Rbailey - Sent 1st Attempt reminder to Chelsie Seago chelsiew@shawcenter.com to confirm device

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 104700572 - SN US623D0378
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302454
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 139.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino Mar 31, 7:10 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 207d 1h
⚠️ 7.6 business days
👷
▶
3 Technician Assigned Apr 9, 9:08 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-06-02T04:00:00.000+0000, 2026-06-02T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 13h
📅
Dispatch Scheduled by Ashley Luman Apr 9, 9:13 AM
Scheduled For: 2026-06-02T12:00:00.000+0000
🚨 38.0 business days
🔧
Status: Tech On Site by Jared Heisler Jun 2, 11:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 1h
🚗
▶
2 2x Travel Added Jun 2, 7:45 PM
2x Travel Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 3, 0.5, 1.5
✔️
Status: Completed by Jared Heisler Jun 2, 7:59 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 56m, 0m
⏱️
Labor Added Jun 3, 11:27 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jun 3, 11:32 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 33m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 4m

Bottlenecks

Ready for Scheduling
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days
Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jun 2, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03246129 Travel Open 141 $0.00 Jun 2, 7:45 PM
WL-03246128 Travel Open 141 $0.00 Jun 2, 7:45 PM
WL-03246140 Labor Open 3 $0.00 Jun 2, 7:47 PM
WL-03246141 Labor Open 0.5 $0.00 Jun 2, 7:47 PM
WL-03246142 Labor Open 1.5 $275.00 Jun 2, 7:47 PM
WL-03246144 Labor Open 3 $0.00 Jun 2, 7:48 PM
WL-03246774 Labor Open - $38.00 Jun 3, 11:27 AM

Details