Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302455 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Metro Pediatric Cardiology — 349 E Northfield Rd STE 105, Livingston NJ, 07039

Sep 5, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 14, 2026
✓ SLA Met (30 biz days early)
Active: 25 biz days
Paused: 116 biz days
🕐 Clock stopped: Tech Off Site (Apr 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸86d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jan 13, 2026
86 business days (not counted)
16d
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Feb 5, 2026
16 business days (counted)
Running total: 16 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Feb 5 → Mar 20, 2026
30 business days (not counted)
▶ Clock Running
Status: Scheduled
Mar 20 → Apr 2, 2026
9 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 2, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 2, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jan 13 Ready for Release ⏸ Paused 86 —
Jan 13 → Feb 5 Ready for Scheduling ▶ Running 16 16
Feb 5 → Mar 20 Ready for Release ⏸ Paused 30 —
Mar 20 → Apr 2 Scheduled ▶ Running 9 25
Apr 2 → Apr 2 Tech On Site ▶ Running 0 25
Dispatch 0.0d
Holding 116.9d (excluded)
Coordinators 26.6d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.9 days
Coordinators
26.6 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 14, 2026 Completed: Apr 2, 2026 (42 days early)
📅
141.4 days Total Age
⏱️
86.3d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
27.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 86.3 days stuck in "Ready for Release"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
116.9d
Ready for Scheduling
16.6d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/20/2026 RArnold - Monica confirmed. Dispatching to Vivian for 04/02 @ 12:30 pm

03/03/2026 RArnold -Customer reached out asking if we could do 04/02 as they will still be at the Livingston location. Offered 12:30 pm for Philmon

02/04/2026 SRobinson- Customer requesting to be contacted the beginning of April.

01/29/2026 RArnold - Called 973.597.3333 for Monica. They are moving locations and she does not when they are moving in yet. She asked that i reach back out the begining of April to schedule. 

Pediatric Cardiology West Orange

101 Old Short hIlls Rd Suite 520

West Orange, NJ 07052.


01/13/2026 Rbailey - Called 973.597.3333 Spoke with Monica Perez. She confirmed device is at Northfield location. Updating Address and sending email to loop in Planner

monica.perez@rwjbh.org

lissette.frazier@rwjbh.org


01/13/2025 Rbailey - Called 973.322.5000 Xfer'd to BioMed. Spoke with Lady who advised that this device is showing in the system at an offsite location of Metro Pediatric Cardiology 349 E Northfield Rd STE 105, Livingston, NJ 07039. 


01/13/2026 Rbailey - Called 845.664.2017 Spoke with Angie (Anjeza) She checked her devices and she did not have this device at any of her locations


01/02/2026 Rbailey - Sent 1st Attempt Email to anjeza.berberi@rwjbh.org to Confirm device Locations

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 118269504 - SN US425B0725
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118269504 - SN US425B0725
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302455
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 86.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jan 13, 2:35 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 129d 22h
🚨 17.0 business days
✅
Status: Ready for Release by Rebecca Arnold Feb 5, 2:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 22d 23h
🚨 31.0 business days
👷
▶
3 Technician Assigned Mar 20, 10:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-02T16:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 42d 19h
🚨 10.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 2, 11:29 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 0h
⏱️
▶
2 3x Labor Added Apr 2, 5:11 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 45m, 0m
🏁
Status: Closed by Vivian Hyde Apr 2, 5:37 PM
From: Completed
To: Closed
Duration in Previous: 22m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Apr 8, 9:44 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Ready for Scheduling
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 2, 12:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03171217 Labor Open 1 $0.00 Apr 2, 5:11 PM
WL-03171218 Labor Open 2 $275.00 Apr 2, 5:11 PM
WL-03171219 Travel Open 25 $0.00 Apr 2, 5:11 PM
WL-03177313 Labor Open 0.016666666666667 $38.00 Apr 8, 9:44 AM

Details