Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302456 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Pulse Vascular LLC — 994 W Sherman Ave Ste 2, Vineland NJ, 08360

Sep 5, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Dec 23)
⏸ 18d excluded (parts wait + holding)
✓ SLA Met (38d early)
Dispatch 0.0d
Holding 13.3d (excluded)
Coordinators 64.4d
Billing 3.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
13.3 days
Coordinators
64.4 days
Over SLA
Billing
3.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 23, 2025 (38 days early)
📅
76.9 days Total Age
⏱️
64.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
64.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 64.4 days stuck in "Scheduled"
⏱️
Total Delay 64.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
13.3d
Scheduled
64.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 Cever sent reminder to spontz@pulse-vascular.com

09/24/2025 Cever received email from Stephanie Pontz <spontz@pulse-vascular.com> confirming FSE onsite for Dec 22nd at 1 p.m.

09/24/2025 Cever sent email to spontz@pulse-vascular.com asking if they have been able to confirm the date for service.

09/11/2025 Rbailey - Sent 1st Attempt email to Stephanie Pontz spontz@pulse-vascular.com to propose Jason Yenser onsite Dec 22 @1pm

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 88147437 - SN USN20B1495
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302456
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 13.8 business days
👷
▶
3 Technician Assigned Sep 24, 1:05 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-22T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 18d 19h
🚨 64.0 business days
⏱️
2x Labor Added Dec 22, 1:13 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 133
⏱️
Labor Added Dec 22, 4:55 PM
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Jason Yenser Dec 22, 11:16 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 89d 11h, 0m
⏱️
Labor Added Dec 23, 8:54 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 23, 9:01 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 9h 44m
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 49m
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 64.4 business days (threshold: 2.0 business days)
Exceeded by 62.4 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 22, 1:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03045205 Labor Open 1.5 $275.00 Dec 22, 1:13 PM
WL-03045206 Travel Open 133 $0.00 Dec 22, 1:13 PM
WL-03045479 Labor Open 3 $0.00 Dec 22, 4:55 PM
WL-03046002 Labor Open 0.016666666666667 $38.00 Dec 23, 8:54 AM

Details