Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302457 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiology Associates Woodland Park — 999 McBride Ave Suite B204, Woodland Park NJ, 07424

Sep 5, 2025 → Apr 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (41 biz days early)
Active: 39 biz days
Paused: 101 biz days
🕐 Clock stopped: Tech Off Site (Apr 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸101d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 4, 2026
101 business days (not counted)
28d
▶ Clock Running
Status: Scheduled
Feb 4 → Mar 17, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 17 → Apr 1, 2026
11 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 1 → Apr 1, 2026
0 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 4 Ready for Release ⏸ Paused 101 —
Feb 4 → Mar 17 Scheduled ▶ Running 28 28
Mar 17 → Mar 17 Entered ▶ Running 0 28
Mar 17 → Apr 1 Scheduled ▶ Running 11 39
Apr 1 → Apr 1 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Holding 101.3d (excluded)
Coordinators 40.5d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
101.3 days
Coordinators
40.5 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: May 29, 2026 Completed: Apr 1, 2026 (58 days early)
📅
140.4 days Total Age
⏱️
101.3d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
37.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 101.3 days stuck in "Ready for Release"
⏱️
Total Delay 37.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
101.3d
Scheduled
40.5d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/16/2026 mklose emailed Sara confirm Vivian April 1st @2pm

03/16/2026 mklose emailed Sara, asked to change to Vivian April 1st @2pm

02/04/2026 SRobinson- Called Sarah back, 201-398-6427. She confirmed the device and date for 04/02 at 10am for Phil and sending a confirmed email to Sarah.

02/02/2026 SRobinson- Called Amy Royer, 973-256-5667. Asked for Amy, she was not available, LM with rep for a call back. Also sending email to royera@sjhmc.org to try and confirm device.

🔧 Work Performed
Affiniti CVx Ultrasound System - IP 118664817 - SN US525R0041
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 118664817 - SN US525R0041
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302457
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 101.8 business days
🗓️
▶
3 Status: Scheduled Feb 4, 2:51 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-04-02T14:00:00.000+0000
👷
Technician Assigned by Shelby Robinson
Technician: Philmon Mehari
🚨 29.0 business days
🆕
▶
3 Status: Entered Mar 17, 11:59 AM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-01T18:00:00.000+0000
👷
Technician Assigned by Megan Klose
Technician: Vivian Hyde
🚨 12.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 1, 12:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 0h
⏱️
3x Labor Added Apr 1, 4:19 PM
Type: Labor, Travel
Status: Open
Qty: 2, 25
🚗
▶
2 Status: Tech Off Site Apr 1, 4:27 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Apr 2, 1:25 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 59m
📄
Status: Ready to Bill by Timothy Amburgey Apr 2, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 49m
💰
Status: Invoiced by Josh Longway Apr 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 42m

Bottlenecks

Scheduled
Duration: 28.5 business days (threshold: 2.0 business days)
Exceeded by 26.5 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 1, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03169225 Labor Open 2 $275.00 Apr 1, 4:19 PM
WL-03169226 Labor Open 2 $0.00 Apr 1, 4:19 PM
WL-03169227 Travel Open 25 $0.00 Apr 1, 4:19 PM
WL-03170631 Labor Open 0.016666666666667 $38.00 Apr 2, 1:25 PM

Details