Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302458 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Winchester Women's Specialists — 1870 Amherst St, WINCHESTER VA, 22601

Sep 5, 2025 → Aug 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (40 biz days early)
Active: 52 biz days
Paused: 174 biz days
🕐 Clock stopped: Completed (Aug 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸174d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → May 19, 2026
174 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
May 19 → Aug 4, 2026
52 business days (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 5, 2025 Completed: Aug 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → May 19 Ready for Release ⏸ Paused 174 —
May 19 → Aug 4 Scheduled ▶ Running 52 52
Aug 4 → Aug 4 Tech On Site ▶ Running 0 52
Dispatch 0.4d
Holding 174.0d (excluded)
Coordinators 53.0d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
174.0 days
Coordinators
53.0 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Aug 4, 2026 (57 days early)
📅
226.4 days Total Age
⏱️
174.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 174.0 days stuck in "Ready for Release"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
174.0d
Scheduled
53.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
0.5d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/29/2026 ARuby - Rcvd email from Angela asking to move date to Aug 4. Updated scheduled date to Aug 4th @9:30a

05/19/2026 ARuby - Rcvd email from Sherman, Angela <Angela.Sherman@valleyhealthlink.com>(540) 667-4546 stating that date will work. Dispatching Allan Klus for 8/3 @ 11:30a

05/18/2026 Rbailey - Sent 1st Attempt to Angi Sherman asherman@wincwomens.com to propose Allan Kluss August 3, 2026 @ 1130am

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 96239886 - SN US122D0963
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302458
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 174.0 business days
👷
▶
3 Technician Assigned May 19, 9:05 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-03T15:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 254d 12h
⚠️ 8.0 business days
📅
Dispatch Scheduled by Autumn Ruby May 29, 2:38 PM
Scheduled For: 2026-08-04T13:30:00.000+0000
🚨 46.0 business days
🔧
▶
2 Status: Tech On Site Aug 4, 9:47 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.75, 64
⏱️
▶
2 Labor Added Aug 4, 11:20 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 33m, 0m
🏁
Status: Closed by Allan Klus Aug 4, 12:41 PM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 19m
⏱️
▶
2 Labor Added Aug 4, 4:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 50m
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 4, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03319489 Labor Open 1.75 $0.00 Aug 4, 9:48 AM
WL-03319490 Travel Open 64 $0.00 Aug 4, 9:48 AM
WL-03319665 Labor Open 1.75 $275.00 Aug 4, 11:20 AM
WL-03320464 Labor Open - $38.00 Aug 4, 4:30 PM

Details