Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302459 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Nemours-Alfred I DuPont Hospital for Children — 1600 Rockland Road, Wilmington DE, 19803

Sep 5, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
10 biz days remaining
Active: 78 biz days
Paused: 156 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 23, 2026
156 business days (not counted)
75d
▶ Clock Running
Status: Scheduled
Apr 23 → Aug 11, 2026
75 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Entered
Aug 11 → Aug 11, 2026
0 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 14, 2026
3 business days (counted)
Running total: 78 of ? biz days used
Created: Sep 5, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 23 Ready for Release ⏸ Paused 156
Apr 23 → Aug 11 Scheduled ▶ Running 75 75
Aug 11 → Aug 11 Entered ▶ Running 0 75
Aug 11 → Aug 14 Ready for Scheduling ▶ Running 3 78
Dispatch 0.4d
Holding 156.0d (excluded)
Coordinators 75.8d
On Track
Dispatch
0.4 days
Holding (excluded from total)
156.0 days
Coordinators
75.8 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 (16 days left)
📅
234.4 days Total Age
⏱️
156.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
73.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Ready for Scheduling • 343 days old
🚨
Primary Delay 156.0 days stuck in "Ready for Release"
⏱️
Total Delay 73.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
156.0d
Scheduled
75.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/11/2026 ARuby - After further review of the calendar, Jason has a job at another site this day and Jason does not have the bandwidth to complete all PMs that day. I sent Kelley an email advising that I will review the calendar and propose a new date.

08/11/2026 ARuby - Rcvd email from Kelley Vance Kelley.vance@nemours.org advising that 8/18 works. She said she will be OOO but Mya will be returning that day. I sent a confirmation email and updated scheduled date

08/10/2026 ARuby - Called 302-298-7311 press 4 ext 536645 press # VM/LM Sent email to mya.carney@nemours.org. Mya OOO advised to contact Kelley Vance 302.290.0066 Called Kelley VM/LM no email provided, I tried to send email to Kelley.vance@nemours.org


07/07/2026 ARuby - Sent email to mya.carney@nemours.org to reschedule. Asked for 7/21. She confirmed. Updated scheduled date to 7/21 @1:30p

04/23/2026 Rbailey - Rcvd email from Mya Carney Advising that this time would work, however the Location has been changed to the below and so the new time will be July 13 @11am. Sending Email and Dispatching WO

Nemours Children’s Hospital, Delaware

CLINICAL ENGINEERING

1600 Rockland Road

Wilmington, DE 19803


04/21/2026 Rbailey - Rcvd email from Joe Walter Advising that July 13th works however with the Address changes for both locations, we may need to adjust the time


04/21/2026 Rbailey - Rcvd email from Melissa Gilmore Advising that Equipment should be from Echo and included Mya Carney. Mya provided the location of the equipment as being at 


Nemours Children’s Hospital, Delaware

Clinical Engineering

1600 Rockland Road

Wilmington, DE 19803


Onsite Point of Contact Name: Joe Walter

Onsite Point of Contact Phone: 302.679.2242

Onsite Point of Contact Email: joseph.walter@nemours.org


04/17/2026 Rbailey - Sent 1st Attempt to Elliott, Lisa <Lisa.Elliott@nemours.org>; Walter, Joseph W. <Joseph.Walter@nemours.org> to propose Jason Yenser July 13 @ 11

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 80701613 - SN US619B1576
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302459
Type: PM
Priority: PC
0.9 business days
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 156.0 business days
👷
3 Technician Assigned Apr 23, 1:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-07-13T15:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 228d 17h
🚨 51.0 business days
📅
Dispatch Scheduled by Autumn Ruby Jul 7, 3:37 PM
Scheduled For: 2026-07-21T17:30:00.000+0000
🚨 26.0 business days
📅
Dispatch Scheduled by Autumn Ruby Aug 11, 10:51 AM
Scheduled For: 2026-08-18T12:30:00.000+0000
🆕
Status: Entered by Autumn Ruby Aug 11, 11:12 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 109d 21h, 0m

Bottlenecks

Scheduled
Duration: 75.8 business days (threshold: 2.0 business days)
Exceeded by 73.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details