Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302460 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Carteret General Hospital — 3500 Arendell St, Morehead City NC, 28557

Sep 5, 2025 → May 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (33 biz days early)
Active: 17 biz days
Paused: 152 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 17, 2026
152 business days (not counted)
16d
▶ Clock Running
Status: Scheduled
Apr 17 → May 11, 2026
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 11 → May 12, 2026
1 business day (counted)
Running total: 17 of ? biz days used
Created: Sep 5, 2025 Completed: May 12, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 17 Ready for Release ⏸ Paused 152
Apr 17 → May 11 Scheduled ▶ Running 16 16
May 11 → May 12 Tech On Site ▶ Running 1 17
Dispatch 0.0d
Holding 152.3d (excluded)
Coordinators 17.0d
Field Work 1.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
152.3 days
Coordinators
17.0 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 12, 2026 (49 days early)
📅
169.4 days Total Age
⏱️
152.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
17.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 152.3 days stuck in "Ready for Release"
⏱️
Total Delay 17.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.3d
Scheduled
17.0d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/17/2026 RArnold - Susan confirmed. Dispatching to Patty for 05/11 @ 4 pm

04/07/2026 RArnold - Device confirmed by Susan. Offering 05/11 @ 4 pm

04/03/2026 YEspino Called 252-499-6194 to speak to Pamela Rose or Kelly Springle to verify the device due for a Pm. This number is for Pamela but was unable to speak to her so i left a message.


04/03/2026 YEspino Called 252-499-6000 to verify the Transducer due for the pm in question. Asked to be transferred over to the biomed dept, Was able to speak to Jared and he advised that i would need to contact Pamela rose or Kelly Springle for Cardio @ 252-499-6194 or 6195 to be better assisted.


03/24/2026 YEspino Called 252-808-6659 to speak to Charles Lupton to verify the Pm in question. This number is for Telemetry and i asked if i could be transferred over to the operator but she advised she couldnt assist and hung up.


03/24/2026 YEspino Called 252-499-7170 to speak to Susan Bridgers to verify the pm in question. Was unable to speak to her or leave a message because once dialed all i got was a busy signal.


03/19/2026 YEspino First Attempt: Sent an email out to Susan Bridgers & Charles Lupton to verify the device in question. Email: chlupton@carterethealth.org & sdbridgers@carterethealth.org.

🔧 Work Performed
Performed ULS TEE Probe PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS TEE Probe PM
⚠️ Problem Description
Transducer, X8-2t - IP 105092277 - SN F04JMF
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302460
Type: PM
Priority: PC
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 152.8 business days
👷
3 Technician Assigned Apr 17, 11:19 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-11T20:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 223d 17h
🚨 17.0 business days
🔧
Status: Tech On Site by Patricia Gordon May 11, 4:03 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 4h
⏱️
2 3x Labor Added May 12, 7:27 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 15h 24m
🏁
Status: Closed by Patricia Gordon May 12, 8:13 AM
From: Completed
To: Closed
Duration in Previous: 46m
3.0 business days
⏱️
2 Labor Added May 14, 11:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 55m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 46m

Bottlenecks

Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
May 11, 4:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03222770 Labor Open 0.75 $275.00 May 12, 7:27 AM
WL-03222771 Labor Open 2.25 $0.00 May 12, 7:27 AM
WL-03222772 Travel Open 95 $0.00 May 12, 7:27 AM
WL-03226135 Labor Open 0.016666666666667 $38.00 May 14, 11:16 AM

Details