📍 Hollings Cancer Center — 86 Jonathan Lucas St, charleston sc, 29425
Sep 5, 2025 → Mar 6, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 23, 2026
✓ SLA Met (35 biz days early)
Active: 13 biz days
Paused: 108 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 16, 2026
108 business days (not counted)
12d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 4, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Sep 5, 2025Completed: Mar 5, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Feb 16
Ready for Release
⏸ Paused
108
—
Feb 16 → Mar 4
Scheduled
▶ Running
12
12
Mar 4 → Mar 5
Tech On Site
▶ Running
1
13
Dispatch0.4d
Holding108.0d (excluded)
Coordinators12.0d
Field Work2.6d
Billing1.5d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
108.0 days
Coordinators
12.0 days
Over SLA
Field Work
2.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025
Due: Apr 23, 2026
Completed: Mar 6, 2026 (48 days early)
📅
122.4 daysTotal Age
⏱️
108.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
15.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay108.0 days stuck in "Ready for Release"
⏱️
Total Delay15.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
108.0d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/16/2026 SRobinson- Kellie emailed back and confirmed for 03/06 at 12pm. Dispatching WO to Patty for that date and sending a confirmed email back.
02/13/2026 Rbailey - Called 843.876.0212 Spoke with Oper. She gave phone to Technologist Michelle. She gave me her Supervisor email address. Kellie Adams. Sending email to her. Getting with Planner to get proposed date(s)
veroneek@musc.edu
01/16/2026 Rbailey - Called 843.792.1414 Spoke with Oper who advised they use Trimedx. Xfer'd to Jaclyn at Trimedx. She took info for their Tech to FU. She also showed that this device is in the Hollings Mammography with in the hospital at this location
🔧Work Performed
Time spent answering/sending emails to customers and planner
Travel to site. Find parking, get to floor/dept/device. Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍Technician Findings
ULS PM
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118356971 - SN US425B0366
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Apr 21, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📞
Live Call_ Left Message
Completed Feb 26, 2026
02/26/2026 Brod - called 8437929703 to speak to Kellie Adams to try to reschedule the PM visit for earlier. following up in email
📧
ULS reminder email
Not Started Feb 16, 2026
Reminder email
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Medical University Of SC Med Ctr - Charleston, SC - WO-12711790
Completed Feb 13, 2026
To: veroneek@musc.edu
CC: brandi.rodriguez@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Medical University Of SC Med Ctr - Charleston, SC - WO-12711790
Body:
Hello Kellie,
I was told to reach out to you concerning upcoming PM. I am assisting Brandi Rodriguez as an Authorized Service Partner for Philips Heal
📞
Call
Completed Feb 13, 2026
02/13/2026 Rbailey - Called 843.876.0212 Spoke with Oper. She gave phone to Technologist Michelle. She gave me her Supervisor email address. Kellie Adams. Sending email to her. Getting with Planner to get proposed date(s)
veroneek@musc.edu
📞
Call
Completed Jan 16, 2026
01/16/2026 Rbailey - Called 843.792.1414 Spoke with Oper who advised they use Trimedx. Xfer'd to Jaclyn at Trimedx. She took info for their Tech to FU. She also showed that this device is in the Hollings Mammography with in the hospital at this location
📅
WO-01302461 - PM - Ultrasound - charleston - Hollings Cancer Center
Mar 4, 2026 3:00pm – 5:00pm
Work Order: WO-01302461
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12711790
Location: Hollings Cancer Center
Address: 86 Jonathan Lucas St, charleston, sc 29425
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US425B0366
Contact Name: Kellie Adams
Contact Phone: 843-792-9703
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302461
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:23 PM