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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302462 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 N-IMG Vascular- Manassas — 8140 Ashton Ave., Ste, 125 (Room 7 – Vascular), Manassas VA, 20109

Sep 5, 2025 → Present

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Jul 28, 2026
0 biz days remaining
Active: 1 biz days
Paused: 233 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸187d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jun 8, 2026
187 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 8 → Jun 9, 2026
1 business day (counted)
Running total: 1 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Jun 9 → Aug 14, 2026
46 business days (not counted)
Created: Sep 5, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jun 8 Ready for Release ⏸ Paused 187
Jun 8 → Jun 9 Ready for Scheduling ▶ Running 1 1
Jun 9 → Aug 14 Ready for Release ⏸ Paused 46
Dispatch 0.4d
Holding 187.0d (excluded)
Coordinators 2.0d
On Track
Dispatch
0.4 days
Holding (excluded from total)
187.0 days
Coordinators
2.0 days
Over SLA
Created: Sep 5, 2025 Due: Jul 28, 2026 (17 days overdue)
📅
234.4 days Total Age
⏱️
187.0d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Generating AI analysis...
On Track
Ready for Release • 343 days old
🚨
Primary Delay 187.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
187.0d
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/12/2026 ARuby - Rebecca asked me to create an EL so she can send it to Fady


08/11/2026 ARuby - Dave Meyers is OOO until Aug. 24th, 2026


08/11/2026 ARuby - Rcvd email from Saifedola, saifedola.babiker@philips.com advising that this device's POC is Biomed Is Abdi Mohamed Email; Abdirizak.Mohamed@inova.org Abdi has already said this is not his device. Sent email to Johnny Machicao (703) 504-3948 Johnny.Machicao@inova.org, biomed tech that saifedola suggested for another inova device. Myers, David <dmyers@virginiaheart.com> Allan Klus previously advised that Dave Meyers is Jonny Machicao's supervisor.


08/10/2026 ARuby - Sent email asking for a POC from philips tech saifedola.babiker@philips.com jj.trotter@philips.com and, sheldon.bennett@philips.com


08/07/2026 ARuby - Called Chris back per his request. VM/LM


08/07/2026 ARuby - Called 571-472-2900 front desk Carla xfer to Arlington Biomed. Auto system said "The system is experiencing technical difficulties. Please try again later." and the phone disconnected. Called Chris Smarte 301-580-5328. He advised he was in a meeting and asked me to call back in 30 mins. Sent email to neil.smarte@inova.org for visibility.


07/20/2026 ALuman - called Chris Smarte 301-580-5328. no answer, sent follow up email neil.smarte@inova.org

07/14/2026 ALuman - sent follow up email to Chris Smarte and team for updates on POC and locations.

07/08/2026 RArnold - Called 3015805328 for Chris Smarte. He said he should be able to help with a contact. He asked me to loop him into email we already have going. I am combining emails for the Arlington and Manassas locations. 

neil.smarte@inova.org


08/07/2026 ARuby - Called Chris Smarte 301-580-5328. He advised he was in a meeting and asked me to call back in 30 mins. Sent email to neil.smarte@inova.org for visibility.


07/07/2026 ALuman - follow up email sent to Josh Johnson and team to confirm device and schedule PM

06/29/2026 ALuman - follow up email sent to Josh Johnson to confirm

06/22/2026 ALuman - sent follow up email to joshua.johnson@inova.org


06/15/2026 ALuman - sent email to Josh Johnson to confirm device joshua.johnson@inova.org 

06/09/2026 ARuby - Called Abdi Mohammed 703-391-3135 for a device in Arlington and he brought up this device and he advised that Paul contacted him asking if Abdi has a contact for this location. he advised he is located in Fairfax and does not know. He gave me number to call 5714728200. called Joshua Johnson 571-244-7149 VM/LM sent FU email to joshua.johnson@inova.org. called 5714728200 this came up as inova primary care on Sudley Rd AI oper said front desk wait time exceeded over 10mins. Hung up.


06/08/2026 ARuby - Called 703-899-4170 Paul Miranda, Paul said he will confirm the proposed date with his peers and call back. I told him I would send him an email to pauldaniel.miranda@inova.org


06/02/206 ALuman - sent follow up email to pauldaniel.miranda@inova.org to schedule for 7/13 @ 8am

05/28/2026 ALuman - called Jamel 703.863.4410 and he confirmed they have the unit. Paul is the POC for this device. given email pauldaniel.miranda@inova.org. joshua.johnson@inova.org. Sent email to confirm and propose 7/13 @8am

05/20/2026 ALuman - called 703.863.4410 to speak with Jamel. No answer, left VM. sent follow up email to jamel.morrison@inova.org

04/28/2026 Rbailey - Called 703.863.4410 NA No Name left VM for Jamel. Resending email for visibility


04/21/2026 Rbailey - Called 703.863.4410 Spoke with Jamel. He said we could Update Wilber to him. Resending email. jamel.morrison@inova.org


04/15/2026 Rbailey - Sent 1st Attempt to wilber.bonilla@inova.org jose.santos@inova.org to Propose Allan Klus July 13 @8am

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119556261 - SN US725B0262
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302462
Type: PM
Priority: PC
0.9 business days
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 187.0 business days
📅
Status: Ready for Scheduling by Autumn Ruby Jun 8, 10:52 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 274d 14h
2.0 business days
Status: Ready for Release by Autumn Ruby Jun 9, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 5h

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details