Work Order 360 View

09/21/2026 ARuby - Rcvd call from Paul Miranda 703-899-4170 asking for the service report. I looped him back in the email thread, pauldaniel.miranda@inova.org and asked Allan to share the report

09/02/2026 ARuby - Rcvd email from Farida.Qahar@inova.org advising that 9/18 will work best. Tsedenia.Mendesil@inova.org sent an email after advising this is at their new location 8100 Ashton Ave Suite 103, Manassas, VA 20109. Updated information. Sent confirmation email for 9/18. Dispatching to Allan klus for 9/18 @8am

08/31/2026 ARuby - Rcvd email from Archana Shah, practice manager archana.shah@inova.org. She looped in the Echo supervisor Farida Qahar 570-862-6783 (# from philips) Farida.Qahar@inova.org & Manassas Manager Bethany Drake Bethany.Drake@inova.org (no contact in philips). I sent email to them.

08/31/2026 ARuby - Rcvd email from Paul Miranda pauldaniel.miranda@inova.org advising 9/8 works for him. I told him that date is not available and that Chris Smarte had previously connected me with Archana Shah. I proposed new dates and looped in archana.shah@inova.org to see if that is her email. Paul also provided a POC for this device, Tsedenia Mendsil 703-953-6134 Tsedenia.Mendesil@inova.org and looped them on the email.

08/24/2026 ARuby - Phone got disconnected as chris was going to do another 3-way call with the POC at manassas. Called back Chris, he connected me to Archana (Shaw? AI says Shah) she advised she'd need to review the information and loop in Beth. She asked me to have Chris loop her in the email. I sent an email to neil.smarte@inova.org asking for the rest of Archana's information and if 9/18 @8am works. Still waiting for the EL from Fady.

08/24/2026 ARuby - Rcvd email from dmyers@virginiaheart.com advising these systems are not in his operaitional area. Called (703) 504-3948 Johnny.Machicao@inova.org He confirmed both devices at the correct location. He advised the contact for these devices are Neil (Chris) Smarte 301-580-5328 neil.smarte@inova.org

08/12/2026 ARuby - Rebecca asked me to create an EL so she can send it to Fady

08/11/2026 ARuby - Dave Meyers is OOO until Aug. 24th, 2026

08/11/2026 ARuby - Rcvd email from Saifedola, saifedola.babiker@philips.com advising that this device's POC is Biomed Is Abdi Mohamed Email; Abdirizak.Mohamed@inova.org Abdi has already said this is not his device. Sent email to Johnny Machicao (703) 504-3948 Johnny.Machicao@inova.org, biomed tech that saifedola suggested for another inova device. Myers, David <dmyers@virginiaheart.com> Allan Klus previously advised that Dave Meyers is Jonny Machicao's supervisor.

08/10/2026 ARuby - Sent email asking for a POC from philips tech saifedola.babiker@philips.com jj.trotter@philips.com and, sheldon.bennett@philips.com

08/07/2026 ARuby - Called Chris back per his request. VM/LM

08/07/2026 ARuby - Called 571-472-2900 front desk Carla xfer to Arlington Biomed. Auto system said "The system is experiencing technical difficulties. Please try again later." and the phone disconnected. Called Chris Smarte 301-580-5328. He advised he was in a meeting and asked me to call back in 30 mins. Sent email to neil.smarte@inova.org for visibility.

07/20/2026 ALuman - called Chris Smarte 301-580-5328. no answer, sent follow up email neil.smarte@inova.org

07/14/2026 ALuman - sent follow up email to Chris Smarte and team for updates on POC and locations.

07/08/2026 RArnold - Called 3015805328 for Chris Smarte. He said he should be able to help with a contact. He asked me to loop him into email we already have going. I am combining emails for the Arlington and Manassas locations. 

neil.smarte@inova.org

08/07/2026 ARuby - Called Chris Smarte 301-580-5328. He advised he was in a meeting and asked me to call back in 30 mins. Sent email to neil.smarte@inova.org for visibility.

07/07/2026 ALuman - follow up email sent to Josh Johnson and team to confirm device and schedule PM

06/29/2026 ALuman - follow up email sent to Josh Johnson to confirm

06/22/2026 ALuman - sent follow up email to joshua.johnson@inova.org

06/15/2026 ALuman - sent email to Josh Johnson to confirm device joshua.johnson@inova.org 

06/09/2026 ARuby - Called Abdi Mohammed 703-391-3135 for a device in Arlington and he brought up this device and he advised that Paul contacted him asking if Abdi has a contact for this location. he advised he is located in Fairfax and does not know. He gave me number to call 5714728200. called Joshua Johnson 571-244-7149 VM/LM sent FU email to joshua.johnson@inova.org. called 5714728200 this came up as inova primary care on Sudley Rd AI oper said front desk wait time exceeded over 10mins. Hung up.

06/08/2026 ARuby - Called 703-899-4170 Paul Miranda, Paul said he will confirm the proposed date with his peers and call back. I told him I would send him an email to pauldaniel.miranda@inova.org

06/02/206 ALuman - sent follow up email to pauldaniel.miranda@inova.org to schedule for 7/13 @ 8am

05/28/2026 ALuman - called Jamel 703.863.4410 and he confirmed they have the unit. Paul is the POC for this device. given email pauldaniel.miranda@inova.org. joshua.johnson@inova.org. Sent email to confirm and propose 7/13 @8am

05/20/2026 ALuman - called 703.863.4410 to speak with Jamel. No answer, left VM. sent follow up email to jamel.morrison@inova.org

04/28/2026 Rbailey - Called 703.863.4410 NA No Name left VM for Jamel. Resending email for visibility

04/21/2026 Rbailey - Called 703.863.4410 Spoke with Jamel. He said we could Update Wilber to him. Resending email. jamel.morrison@inova.org

04/15/2026 Rbailey - Sent 1st Attempt to wilber.bonilla@inova.org jose.santos@inova.org to Propose Allan Klus July 13 @8am