Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302463 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Shore Heart Group - Tinton Falls — 21 Gilbert St N, Tinton Falls NJ, 07701

Sep 5, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 56 biz days
Paused: 178 biz days
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸178d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 26, 2026
178 business days (not counted)
▶ Clock Running
Status: Scheduled
May 26 → Jun 3, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 6 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jun 3 → Jun 3, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 6 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jun 3 → Aug 14, 2026
50 business days (counted)
Running total: 56 of ? biz days used
Created: Sep 5, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 26 Ready for Release ⏸ Paused 178 —
May 26 → Jun 3 Scheduled ▶ Running 6 6
Jun 3 → Jun 3 Entered ▶ Running 0 6
Jun 3 → Jun 3 Ready for Release ⏸ Paused 0 —
Jun 3 → Jun 3 Ready for Scheduling ▶ Running 0 6
Jun 3 → Aug 14 Scheduled ▶ Running 50 56
Dispatch 0.0d
Holding 178.3d (excluded)
Coordinators 7.2d
On Track
Dispatch
0.0 days
Holding (excluded from total)
178.3 days
Coordinators
7.2 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 (47 days left)
📅
234.4 days Total Age
⏱️
178.3d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 343 days old
🚨
Primary Delay 178.3 days stuck in "Ready for Release"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
178.3d
Scheduled
7.0d / 2.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/26/2026 ARuby - Josie Breton is the POC. Contact updated. Called Josie Breton 732-542-7600 press 5 press 2 VM/LM. Sent fu to jbreton@shoreheartgroup.com with new proposal dates. Before sending email, I realized this one does not need rescheduled. I told Jackie to disregard my voicemail, her device is on the same email chain as two that do need rescheduled.


06/03/2026 ARuby - Josie advised this has to be scheduled on a monday @2:30p. I asked for the 17th of Aug. She confirmed Dispatching to Jason Yenser for 8/17 @2:30.


06/03/2026 ARuby - called Josie Brenton 732-542-7600 press 5 press 2 for med assistant. VM/LM sent email to jbreton@shoreheartgroup.com to reschedule. Reschedule due to IGTD needing fit in for morning. Asking to move this appointment up to 11:30a

05/26/2026 ARuby - Jaclyn jacfitzsimmons@comcast.net advised new POCs & Scheduling dates WOs updated.


05/21/2026 ARuby - Ricky emailed jaclyn fitzsimmons <jacfitzsimmons@comcast.net> & Marie Burns (732) 542-7600 shg.mburns@yahoo.comasking her to verify address

05/20/2026 Rbailey - Called 732.542.7600 pressed 1 and spoke with Oper who said that we could send email to Marie and Jaclyn. Sending email to propose Jason Yenser for Aug 13

⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 67475816 - SN USD15D0188
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302463
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 178.8 business days
👷
▶
3 Technician Assigned May 26, 11:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-10T18:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 262d 17h
⚠️ 7.0 business days
🆕
Status: Entered by Autumn Ruby Jun 3, 12:04 PM
From: Scheduled, Entered, Ready for Release
To: Entered, Ready for Release, Ready for Scheduling
Duration in Previous: 8d 0h, 0m
👷
▶
3 Technician Assigned Jun 3, 1:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-17T18:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 15m

Bottlenecks

Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 17, 2:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details