Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302465 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Episcopal Health Services — 327 Beach 19th St, Far Rockaway NY, 11691

Sep 5, 2025 → May 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (7 biz days early)
Active: 28 biz days
Paused: 146 biz days
🕐 Clock stopped: Completed (May 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 9, 2026
146 business days (not counted)
28d
▶ Clock Running
Status: Scheduled
Apr 9 → May 19, 2026
28 business days (counted)
Running total: 28 of ? biz days used
Created: Sep 5, 2025 Completed: May 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 9 Ready for Release ⏸ Paused 146 —
Apr 9 → May 19 Scheduled ▶ Running 28 28
Dispatch 0.4d
Holding 146.0d (excluded)
Coordinators 29.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
146.0 days
Coordinators
29.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: May 29, 2026 Completed: May 19, 2026 (10 days early)
📅
174.4 days Total Age
⏱️
146.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 146.0 days stuck in "Ready for Release"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
146.0d
Scheduled
29.0d / 2.0d SLA
Closed
2.7d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/01/2026 DMalloy - Device could not be made available at the time of the visit. Emailed customer to reschedule for Friday, May 15, 2026 at 9:00am. 

tlakhram@ehs.org


04/09/2026 DMalloy - Called 718.869.7390 for Tish Lakhram. Was advised that she not in the office today. But they agreed to have FSE Andre onsite on next week Friday, 4/17/2026 at 130pm. Advised will email a confirmation.  

tlakhram@ehs.org


02/24/2026 SRobinson-Called Tish back, 718-869-7390. It went to VM but not box has been set up so unable to LM. 

02/24/2026 SRobinson-Called Tish, 718) 869-7000. Asked for Tish and was placed on hold. She was not availble she was on another call. Advised I was going to send email. Tishs direct line is 718-869-7390.

02/16/2026 SRobinson- Sent follow up email to Tish. 

02/09/2026 SRobinson- Sent follow up email to Tish to confirm and schedule.

02/02/2026 SRobinson- Called Tish Lakhram, (718) 869-7000. Asked for Tish, she did not have an ext. Sending email to tlakhram@ehs.org confirm and schedule device.

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 117054179 - SN US525F0306
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302465
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 146.0 business days
👷
▶
3 Technician Assigned Apr 9, 8:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-04-17T04:00:00.000+0000, 2026-04-17T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 214d 12h
📅
Dispatch Scheduled by Deon Malloy Apr 9, 8:40 AM
Scheduled For: 2026-04-17T17:30:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 21, 10:40 AM
Scheduled For: 2026-04-23T17:30:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 30, 5:50 PM
Scheduled For: 2026-04-30T23:00:00.000+0000
⚠️ 7.4 business days
📅
Dispatch Scheduled by Andre Samuda May 11, 5:06 AM
Scheduled For: 2026-05-15T23:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
2 6x Labor Added May 19, 2:37 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 40d 6h, 0m
⏱️
Labor Added May 20, 6:23 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey May 21, 9:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 18h
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 8h 26m
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 18m

Bottlenecks

Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
May 15, 7:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03231565 Labor Open 0.5 $0.00 May 19, 2:37 PM
WL-03231566 Labor Open 2 $275.00 May 19, 2:37 PM
WL-03231567 Labor Open 0.5 $0.00 May 19, 2:37 PM
WL-03231568 Expenses Open 1 $0.00 May 19, 2:37 PM
WL-03231569 Travel Open 2 $0.00 May 19, 2:37 PM
WL-03231570 Travel Open 2 $0.00 May 19, 2:37 PM
WL-03232443 Labor Open - $38.00 May 20, 6:23 AM

Details