Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302466 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Episcopal Health Services — 327 Beach 19th St, Far Rockaway NY, 11691

Sep 5, 2025 → Jul 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 25, 2026
✓ SLA Met (1 biz days early)
Active: 59 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Jul 23, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸159d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 28, 2026
159 business days (not counted)
48d
▶ Clock Running
Status: Scheduled
Apr 28 → Jul 8, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Entered
Jul 8 → Jul 8, 2026
0 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 8 → Jul 21, 2026
9 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 21 → Jul 23, 2026
2 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 23, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 28 Ready for Release ⏸ Paused 159 —
Apr 28 → Jul 8 Scheduled ▶ Running 48 48
Jul 8 → Jul 8 Entered ▶ Running 0 48
Jul 8 → Jul 21 Scheduled ▶ Running 9 57
Jul 21 → Jul 23 Tech On Site ▶ Running 2 59
Dispatch 0.4d
Holding 159.0d (excluded)
Coordinators 58.9d
Field Work 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
159.0 days
Coordinators
58.9 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 25, 2026 Completed: Jul 23, 2026 (2 days early)
📅
218.4 days Total Age
⏱️
159.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
58.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 159.0 days stuck in "Ready for Release"
⏱️
Total Delay 58.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
159.0d
Scheduled
58.9d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/08/2026 DMalloy - Email received from customer agreeing to have FSE Philmon onsite on 7/21 at 930am. Emailed a confirmation 

kamorosa@ehs.org


07/07/2026 Rbailey - Called 718.869.7178 NA Left VM. Advised we were looking at July 21 for Philmon. Replying to email with proposed


07/07/2026 Rbailey - Called 718.869.7178 Spoke with Kathy. Advised that we would need to reschedule and that Deon or myself would be reaching out to reschedule


04/28/2026 DMalloy -Called 718.869.7178 for Ms. Kathy Amorosa. Spoke with Kathy and she agreed to have FSE Andre on site on Thursday, July 16, 2026, at 9:00am. Emailed a confirmation. 

kamorosa@ehs.org


04/15/2026 DMalloy - First Contact email sent to customers confirming the device location, serial number and proposed a date and time for a visit. 

kamorosa@ehs.org

ffederbu@ehs.org

🔧 Work Performed
Ultrasound Transducer PM B34Z0W
🔍 Technician Findings
Ultrasound Transducer PM B34Z0W
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 81161928 - SN B34Z0W
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302466
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 159.0 business days
📅
▶
3 Dispatch Scheduled Apr 28, 12:40 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 233d 16h
🚨 49.0 business days
🆕
▶
4 Status: Entered Jul 8, 11:24 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0hVU000002ik4PYAQ, Philmon Mehari
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-21T04:00:00.000+0000, 2026-07-21T00:00:00.000+0000, 2026-07-21T13:30:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
🚨 10.0 business days
🔧
Status: Tech On Site by Philmon Mehari Jul 21, 11:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 23h
⏳ 3.0 business days
⏱️
2x Labor Added Jul 23, 7:04 PM
Type: Labor
Status: Open
Qty: 0.75, 1.5
✔️
▶
2 Status: Completed Jul 23, 7:12 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Philmon Mehari
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Jul 27, 3:47 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 30, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Jul 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 7m

Bottlenecks

Scheduled
Duration: 48.9 business days (threshold: 2.0 business days)
Exceeded by 46.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jul 21, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03305270 Labor Open 0.75 $275.00 Jul 23, 7:04 PM
WL-03305271 Labor Open 1.5 $0.00 Jul 23, 7:04 PM
WL-03308951 Labor Open - $38.00 Jul 27, 3:47 PM

Details