Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302468 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 CareMount Medical P C — 111 Bedford Rd, Katonah NY, 10536

Sep 5, 2025 → Feb 12, 2026

✅ Completed
PC Per client agreement
Target: Mar 30, 2026
🕐 Clock stopped: Tech Off Site (Feb 12)
⏸ 67d excluded (parts wait + holding)
✓ SLA Met (46d early)
Dispatch 0.4d
Holding 49.0d (excluded)
Coordinators 66.8d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
49.0 days
Coordinators
66.8 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Mar 30, 2026 Completed: Feb 12, 2026 (46 days early)
📅
114.4 days Total Age
⏱️
50.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
66.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 50.0 days stuck in "Scheduled"
⏱️
Total Delay 66.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
49.0d
Assigned
0.0d / 0.5d SLA
Scheduled
66.8d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 Cever received email from lperrini@caremount.com asking for Feb 12th at 12 p.m. replied confirming.

01/06/2026 Cever sent email to lperrini@caremount.com advising reschedule for Feb 3rd or 6th at 9:30 a.m.

11/13/2025 Cever email from Perrini, Lauren <lperrini@caremount.com> asked for appt for Jan 29th at 12 p.m. confirmed

11/13/2025 Rbailey - Per POC this device is at this location updating to Cristina as she is working with Lauren on all their devices

11/03/2025 YEspino Sent email to Lauren Perrini @ lperrini@caremount.com to verify the Pm info sent in.

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 100329083 - SN USN22B0111
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 100329083 - SN USN22B0111
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302468
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 49.0 business days
👷
▶
4 Technician Assigned Nov 13, 9:58 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 67d 14h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-29T17:00:00.000+0000
🚨 39.0 business days
📅
Dispatch Scheduled by Cristina Everetts Jan 6, 12:28 PM
Scheduled For: 2026-02-03T14:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Jan 6, 1:03 PM
Scheduled For: 2026-02-06T17:00:00.000+0000
🚨 12.0 business days
🆕
▶
5 Status: Entered Jan 21, 12:58 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Vivian Hyde
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-12T05:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-12T17:00:00.000+0000
🚨 17.0 business days
🔧
Status: Tech On Site by Vivian Hyde Feb 12, 12:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 23h
⏱️
▶
2 5x Labor Added Feb 12, 4:58 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 54m
✔️
Status: Completed by Vivian Hyde Feb 12, 5:05 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5m
🏁
Status: Closed by Vivian Hyde Feb 12, 5:15 PM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 4.8 business days
⏱️
▶
2 Labor Added Feb 18, 11:19 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m

Bottlenecks

Scheduled
Duration: 50.0 business days (threshold: 2.0 business days)
Exceeded by 48.0 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Closed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Feb 12, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03103446 Labor Open 1.5 $0.00 Feb 12, 4:58 PM
WL-03103447 Labor Open 2 $275.00 Feb 12, 4:58 PM
WL-03103448 Labor Open 2.5 $0.00 Feb 12, 4:58 PM
WL-03103449 Travel Open 55 $0.00 Feb 12, 4:58 PM
WL-03103450 Travel Open 50 $0.00 Feb 12, 4:58 PM
WL-03110182 Labor Open 0.016666666666667 $38.00 Feb 18, 11:19 AM

Details