Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302469 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Optum Multi-Specialty - Yorktown Heights — 355 Kear St, Yorktown Heights NY, 10598

Sep 5, 2025 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (20 biz days early)
Active: 74 biz days
Paused: 23 biz days
🕐 Clock stopped: Tech Off Site (Jan 29, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 8, 2025
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Oct 8 → Dec 16, 2025
45 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 45 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Dec 16 → Jan 29, 2026
29 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 74 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jan 29, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 8 Ready for Release ⏸ Paused 23 —
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0
Oct 8 → Dec 16 Scheduled ▶ Running 45 45
Dec 16 → Dec 16 Entered ▶ Running 0 45
Dec 16 → Dec 16 Assigned ▶ Running 0 45
Dec 16 → Jan 29 Scheduled ▶ Running 29 74
Jan 29 → Jan 29 Tech On Site ▶ Running 0 74
Dispatch 0.4d
Holding 23.0d (excluded)
Coordinators 76.0d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
23.0 days
Coordinators
76.0 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 29, 2026 (30 days early)
📅
97.4 days Total Age
⏱️
46.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
75.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 46.0 days stuck in "Scheduled"
⏱️
Total Delay 75.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
23.0d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
75.9d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/21/2026 Cever sent reminder email to lperrini@caremount.com

10/08/2025 Rbailey - Per Planner replying to email and Advising Lauren, Jeffry will be on site January 29, 2025 @ 1:30pm


10/07/2025 Rbailey - Rcvd email from Lauren Perrini advising that this device is located at 355 Kear St Ground Floor Yorktown Heights, NY 10598. Updating Location. She said device can be done any Date/Time


10/07/2025 Rbailey - Sent 1st Attempt Email to Lauren Perrini lperrini@caremount.com to propose Jeffry Manuta Jan 29th 1:30 p.m.

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 64625605 - SN USD14C0110
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 64625605 - SN USD14C0110
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302469
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 23.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Oct 8, 11:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 31d 15h
👷
▶
3 Technician Assigned Oct 8, 11:41 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-29T18:15:00.000+0000, 2026-01-29T18:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15m
🚨 46.0 business days
🆕
▶
4 Status: Entered Dec 16, 11:23 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Vivian Hyde
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-29T18:30:00.000+0000
🚨 30.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 29, 12:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 1h
⏱️
4x Labor Added Jan 29, 5:42 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 2.5, 1, 50
🚗
Status: Tech Off Site by Vivian Hyde Jan 29, 5:57 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 57m, 0m
🏁
Status: Closed by Vivian Hyde Jan 29, 6:11 PM
From: Completed
To: Closed
Duration in Previous: 13m
⏳ 4.7 business days
⏱️
Labor Added Feb 4, 2:20 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:32 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Scheduled
Duration: 46.0 business days (threshold: 2.0 business days)
Exceeded by 44.0 business days
Scheduled
Duration: 29.9 business days (threshold: 2.0 business days)
Exceeded by 27.9 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 29, 1:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03083889 Labor Open 2 $275.00 Jan 29, 5:42 PM
WL-03083890 Labor Open 2.5 $0.00 Jan 29, 5:42 PM
WL-03083891 Expenses Open 1 $0.00 Jan 29, 5:42 PM
WL-03083892 Travel Open 50 $0.00 Jan 29, 5:42 PM
WL-03091383 Labor Open 0.016666666666667 $38.00 Feb 4, 2:20 PM

Details