Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302474 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Bristol Hospital — 41 Brewster Rd, Bristol CT, 06010

Sep 5, 2025 → May 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (29 biz days early)
Active: 67 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (May 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 11, 2026
106 business days (not counted)
67d
▶ Clock Running
Status: Scheduled
Feb 11 → May 18, 2026
67 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Entered
May 18 → May 18, 2026
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Scheduled
May 18 → May 18, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Sep 5, 2025 Completed: May 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 11 Ready for Release ⏸ Paused 106 —
Feb 11 → May 18 Scheduled ▶ Running 67 67
May 18 → May 18 Entered ▶ Running 0 67
May 18 → May 18 Scheduled ▶ Running 0 67
Dispatch 0.0d
Holding 106.3d (excluded)
Coordinators 68.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
106.3 days
Coordinators
68.2 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: May 18, 2026 (43 days early)
📅
173.4 days Total Age
⏱️
106.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
66.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 343 days old
🚨
Primary Delay 106.3 days stuck in "Ready for Release"
⏱️
Total Delay 66.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
106.3d
Scheduled
68.2d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 Mklose dispatch to Jo 5/18

02/02/2026 Mklose sent email to Dena Reynolds, offer Joseph May 5th

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 102382934 - SN US423B1873
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302474
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 106.8 business days
👷
▶
3 Technician Assigned Feb 11, 1:45 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-18T18:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 158d 21h
🚨 68.0 business days
👷
Technician Assigned by Megan Klose May 18, 12:55 PM
Technician: April Nuovo
🆕
▶
3 Status: Entered May 18, 1:59 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Megan Klose
Technician: April Nuovo
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-18T18:00:00.000+0000
⏱️
5x Labor Added May 18, 5:20 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 1.5, 2, 113
✔️
Status: Completed by April Nuovo May 18, 6:06 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 5m, 0m
⏱️
▶
2 Labor Added May 19, 9:24 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 21m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 21, 5:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 8h
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 17m

Bottlenecks

Scheduled
Duration: 67.7 business days (threshold: 2.0 business days)
Exceeded by 65.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
May 18, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03230541 Labor Open 0.5 $0.00 May 18, 5:20 PM
WL-03230542 Labor Open 1.5 $275.00 May 18, 5:20 PM
WL-03230543 Labor Open 2 $0.00 May 18, 5:20 PM
WL-03230544 Expenses Open 1 $0.00 May 18, 5:20 PM
WL-03230545 Travel Open 113 $0.00 May 18, 5:20 PM
WL-03231104 Labor Open 0.016666666666667 $38.00 May 19, 9:24 AM

Details