Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302478 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Hunter Holmes McGuire VeteransAffairs Medical Center — 1201 Broad Rock Blvd, Richmond VA, 23249

Sep 5, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 4, 2026
✓ SLA Met (16 biz days early)
Active: 50 biz days
Paused: 97 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸97d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jan 29, 2026
97 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Jan 29 → Apr 10, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jan 29 Ready for Release ⏸ Paused 97 —
Jan 29 → Apr 10 Scheduled ▶ Running 50 50
Apr 10 → Apr 10 Tech On Site ▶ Running 0 50
Dispatch 0.4d
Holding 97.0d (excluded)
Coordinators 50.8d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
97.0 days
Coordinators
50.8 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Sep 5, 2025 Due: May 4, 2026 Completed: Apr 10, 2026 (24 days early)
📅
147.4 days Total Age
⏱️
97.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 97.0 days stuck in "Ready for Release"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
97.0d
Scheduled
50.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
0.6d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/13/2026 SRobinson- Created follow up WO as requested. (WO-01368307)

01/29/2026 Rbailey - Called 804.677.7880 Spoke with Doug. He said that April 10 at 1230 would work. Sending email and advising Planner

james.maitland@va.gov


01/13/2026 YEspino sent an email to James Maitland to confirm the device in question.(First Attempt)

🔧 Work Performed
Arrived on site, met with POC. Walked to the Women's Clinic where his database said the machine is located. They have 2 Epiq machines, but no Affiniti.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 110415371 - SN US425F0902
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302478
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 97.0 business days
👷
▶
3 Technician Assigned Jan 29, 12:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-04-10T04:00:00.000+0000, 2026-04-10T16:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 144d 17h
🚨 51.0 business days
🔧
Status: Tech On Site by Allan Klus Apr 10, 12:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 70d 22h
⏱️
▶
2 2x Labor Added Apr 10, 5:38 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 5h 31m
🚗
▶
3 Status: Tech Off Site Apr 10, 5:46 PM
Status: Tech Off Site → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 62
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3m
⏳ 4.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 16, 10:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 16h
📄
▶
3 Status: Ready to Bill Apr 16, 3:27 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-259395

Bottlenecks

Scheduled
Duration: 50.8 business days (threshold: 2.0 business days)
Exceeded by 48.8 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Apr 10, 12:30 PM
Created
Sep 5, 5:02 PM
Invoice #
SM-259395

Work Details (4)

Name Type Status Qty Amount Date
WL-03182244 Labor Open 1.5 $0.00 Apr 10, 5:38 PM
WL-03182245 Labor Open 0.5 $0.00 Apr 10, 5:38 PM
WL-03182261 Labor Open 1 $0.00 Apr 10, 5:48 PM
WL-03182262 Travel Open 62 $0.00 Apr 10, 5:48 PM

Details