Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302479 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 CHPP Ambulatory Care Melville — 610 Broadhollow Rd, Melville NY, 11747

Sep 5, 2025 → Apr 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 29, 2026
✓ SLA Met (54 biz days early)
Active: 5 biz days
Paused: 142 biz days
🕐 Clock stopped: Completed (Apr 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 3, 2026
142 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 10, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 10, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 3 Ready for Release ⏸ Paused 142 —
Apr 3 → Apr 10 Scheduled ▶ Running 5 5
Dispatch 0.4d
Holding 142.0d (excluded)
Coordinators 5.3d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
142.0 days
Coordinators
5.3 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jun 29, 2026 Completed: Apr 10, 2026 (80 days early)
📅
147.4 days Total Age
⏱️
142.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 7, 2026
Visit 2 Apr 10, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 142.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
142.0d
Scheduled
5.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/07/2026 RArnold- Andre accidently completed this device to today. Updated to today and told him he need to get an EL completed


04/03/2026 DMalloy - Email received from Robert. H e stated that he was not getting our emails but any day but a Wed would work. Advised Andre can complete on Friday 5/22/2026 at 12. 

robert.baiardi@chsli.org


03/18/2026 RArnold -Emailed rob for update on scheduling

03/10/2026 RArnold - Called 917-847-6639 for Rob. He siad he can assit with these not Wednesdays or Thursday. He can be contact. Sending him email with date 05/18 @ 12 pm for Andre. 

robert.baiardi@chsli.org


03/10/2026 RArnold - Called 516-562-6052 for Bonifacio Aguila. He can not assist


03/10/2026 RArnold - Called (631) 678-5463 for Alan Florence. He said biomed handles PM scheduling. He gave me 516-562-6052 

Bonifacio Aguila

bonifacioj.aguila@chsli.org


03/10/2026 RArnold - Called 16314835600. On hold for over 5 min. 

🔧 Work Performed
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
🔍 Technician Findings
PERFORMED ANNUAL PREVENTIVE MAINTENANCE AND PERFORMANCE ASSURANCE TEST AND INSPECTION. ALL PM AND PA RESULTS PASSED.ADVISED CUSTOMER AND PLACED BACK INTO SERVICE.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118801092 - SN US525B0789
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302479
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 142.0 business days
📅
▶
4 Dispatch Scheduled Apr 3, 5:47 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 208d 21h
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-05-22T16:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Rebecca Arnold Apr 7, 2:11 PM
Scheduled For: 2026-04-07T16:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 4x Labor Added Apr 10, 9:55 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled
To: Completed
Duration in Previous: 6d 16h
🏁
Status: Closed by Andre Samuda Apr 10, 10:09 AM
From: Completed
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Apr 14, 4:07 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 6h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 16, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Apr 17, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m

Bottlenecks

Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Apr 7, 12:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03181141 Labor Open 0.5 $0.00 Apr 10, 9:55 AM
WL-03181142 Labor Open 2 $275.00 Apr 10, 9:55 AM
WL-03181143 Labor Open 0.25 $0.00 Apr 10, 9:55 AM
WL-03181144 Travel Open 19 $0.00 Apr 10, 9:55 AM
WL-03185667 Labor Open 0.016666666666667 $38.00 Apr 14, 4:07 PM

Details