Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302486 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 VA Medical Center West Haven — 950 Campbell Ave, West Haven CT, 06516

Sep 5, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 9, 2026
✓ SLA Met (5 biz days early)
Active: 6 biz days
Paused: 177 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸177d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 22, 2026
177 business days (not counted)
▶ Clock Running
Status: On Hold
May 22 → Jun 2, 2026
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 2 → Jun 2, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 22 Ready for Release ⏸ Paused 177 —
May 22 → Jun 2 On Hold ▶ Running 6 6
Jun 2 → Jun 2 Assigned ▶ Running 0 6
Dispatch 0.0d
Holding 184.0d (excluded)
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
184.0 days
Billing
3.0 days
Over SLA
Created: Sep 5, 2025 Due: Jun 9, 2026 Completed: Jun 2, 2026 (7 days early)
📅
183.4 days Total Age
⏱️
177.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 177.3 days stuck in "Ready for Release"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
177.3d
On Hold
6.7d
Closed
1.8d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/23/2026 YEspino Called 732-692-3024 to speak to Dr.Adnan Malik to verify the devices in question. Went straight to vm so i left a message.


04/23/2026 YEspino Called 203-641-5244 to verify the devices in question. Was unable to speak to anybody so i left a message.


03/30/2026 YEspino Called 203-641-5244 to verify the devices in question. Was unable to speak to anybody or leave a message because the line only rings a couple times and then the call is dropped.


03/06/2026 mklose sent email to off May 14th

'isaac.mcbride@va.gov'; 'joseph.berry@va.gov'; 'steven.degray@va.gov'; 'damion.francis@va.gov'; sophia.macchia@va.gov; damion.francis@va.gov

02/23/2026 mklose called 203-641-5244 VM/LVM

02/23/2026 mklose called 203-641-5244. told AI why I was calling and line disconnected after being on hold.

02/23/2026 mklose called main facility and xfer to biomed, straight to vm/LVM

02/16/2026 mklose sent email to 'isaac.mcbride@va.gov'; ; joseph.berry@va.gov; steven.degray@va.gov; damion.francis@va.gov

02/03/2026 Mklose rcvd email from Dr Malik, he adv he is not POC, sent email to Isaac Mcbride

02/02/2026 Mklose sent email to adnan.malik2@va.gov, offer April May 4th

🔧 Work Performed
Planner labor only for attempts made
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 118069719 - SN US325B1592
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302486
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 177.8 business days
⏸️
Status: On Hold by Rebecca Arnold May 22, 2:27 PM
From: Ready for Release
To: On Hold
Duration in Previous: 258d 21h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Jun 2, 1:33 PM
Technician Assigned → Status: Assigned → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 10d 23h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jun 3, 11:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 31m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 16h

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03245576 Labor Open 0.016666666666667 $38.00 Jun 2, 1:35 PM

Details