Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302487 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 VA Medical Center West Haven — 950 Campbell Ave, West Haven CT, 06516

Sep 5, 2025 → Mar 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 4, 2026
✓ SLA Met (38 biz days early)
Active: 0 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Mar 11, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 11, 2026
125 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 11 → Mar 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 11, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 11 Ready for Release ⏸ Paused 125 —
Mar 11 → Mar 11 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 125.3d (excluded)
Coordinators 0.0d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
125.3 days
Coordinators
0.0 days
Billing
1.8 days
Over SLA
Created: Sep 5, 2025 Due: May 4, 2026 Completed: Mar 11, 2026 (54 days early)
📅
125.4 days Total Age
⏱️
125.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 125.3 days stuck in "Ready for Release"
⏱️
Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
125.3d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/06/2026 mklose philips wo is cancelled, new wo created and scheduled to philips FSE

02/23/2026 mklose called 203-641-5244 VM/LVM

02/23/2026 mklose called 203-641-5244. told AI why I was calling and line disconnected after being on hold.

02/23/2026 mklose called main facility and xfer to biomed, straight to vm/LVM

02/16/2026 mklose sent email to 'isaac.mcbride@va.gov'; ; joseph.berry@va.gov; steven.degray@va.gov; damion.francis@va.gov

02/03/2026 Mklose rcvd email from Dr Malik, he adv he is not POC, sent email to Isaac Mcbride


02/02/2026 Rbailey - Called 732.692.3024 NA Left VM advising that we were looking to come April 14. Resending email with this offer


01/26/2026 DMalloy - First Contact email sent to customer Dr. Adnan Malik confirming the device location, serial number and proposed a date and time for a visit. 

adnan.malik2@va.gov

🔧 Work Performed
Planner labor for attempts made
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117701000 - SN US325B1542
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302487
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 125.7 business days
👷
▶
4 Technician Assigned Mar 11, 6:45 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 186d 13h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 1:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Mar 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 31m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03138694 Labor Open 0.016666666666667 $38.00 Mar 11, 6:46 AM

Details