Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • PM • PC
📍 VA Connecticut Healthcare System — 555 Willard Ave, Newington CT, 06111
Sep 5, 2025 → May 19, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Sep 5 → Sep 5 | Created | ▶ Running | 0 | 0 |
| Sep 5 → May 19 | Ready for Release | ⏸ Paused | 174 | — |
05/19/2026 mklose Philips FSE Robert Berthiaume completed PM on 5/07/2026. Cancel WO
04/23/2026 YEspino Called 732-692-3024 to speak to Dr.Adnan Malik to verify the devices in question. Went straight to vm so i left a message.
04/23/2026 YEspino Called 203-641-5244 to verify the devices in question. Was unable to speak to anybody so i left a message.
03/30/2026 YEspino Called 203-641-5244 to verify the devices in question. Was unable to speak to anybody or leave a message because the line only rings a couple times and then the call is dropped.
03/06/2026 mklose sent email to off April14th
'isaac.mcbride@va.gov'; 'joseph.berry@va.gov'; 'steven.degray@va.gov'; 'damion.francis@va.gov'; sophia.macchia@va.gov; damion.francis@va.gov
02/23/2026 mklose called 203-641-5244 VM/LVM
02/23/2026 mklose called 203-641-5244. told AI why I was calling and line disconnected after being on hold.
02/23/2026 mklose called main facility and xfer to biomed, straight to vm/LVM
02/16/2026 mklose sent email to 'isaac.mcbride@va.gov'; ; joseph.berry@va.gov; steven.degray@va.gov; damion.francis@va.gov
02/03/2026 Mklose rcvd email from Dr Malik, he adv he is not POC, sent email to Isaac Mcbride
02/02/2026 Rbailey - Called 732.692.3024 NA Left VM advising that we were looking to come April 14. Resending email with this offer
01/26/2026 DMalloy - First Contact email sent to customer Dr. Adnan Malik confirming the device location, serial number and proposed a date and time for a visit.
adnan.malik2@va.gov
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03231260 | Labor | Open | 0.016666666666667 | $38.00 | May 19, 11:15 AM |