Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302491 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 The Square at Latrobe — 100 Excela Health Drive, Latrobe PA, 15650

Sep 5, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✗ SLA Missed
Active: 80 biz days
Paused: 144 biz days
🕐 Clock stopped: Invoiced (Aug 1, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸141d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 2, 2026
141 business days (not counted)
61d
▶ Clock Running
Status: Scheduled
Apr 2 → Jun 30, 2026
61 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Jun 30 → Jul 1, 2026
1 business day (counted)
Running total: 62 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 1 → Jul 6, 2026
2 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 6 → Jul 20, 2026
10 business days (counted)
Running total: 72 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 20 → Jul 21, 2026
1 business day (not counted)
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 27, 2026
4 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 27 → Aug 1, 2026
4 business days (counted)
Running total: 80 of ? biz days used
Created: Sep 5, 2025 Invoiced: Aug 1, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 2 Ready for Release ⏸ Paused 141 —
Apr 2 → Jun 30 Scheduled ▶ Running 61 61
Jun 30 → Jul 1 Entered ▶ Running 1 62
Jul 1 → Jul 6 Ready for Release ⏸ Paused 2 —
Jul 6 → Jul 20 On Hold ▶ Running 10 72
Jul 20 → Jul 21 Ready for Release ⏸ Paused 1 —
Jul 21 → Jul 27 Scheduled ▶ Running 4 76
Jul 27 → Aug 1 Tech On Site ▶ Running 4 80
Dispatch 1.6d
Holding 156.5d (excluded)
Coordinators 66.6d
Field Work 4.1d
Incomplete 0.0d (excluded)
Billing 1.4d
✗ SLA Missed
Dispatch
1.6 days
Over SLA
Holding (excluded from total)
156.5 days
Coordinators
66.6 days
Over SLA
Field Work
4.1 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Aug 1, 2026 (1 days late)
📅
224.4 days Total Age
⏱️
141.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
67.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 141.0 days stuck in "Ready for Release"
⏱️
Total Delay 67.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.6d / 0.5d SLA
Ready for Release
145.5d
Scheduled
66.6d / 2.0d SLA
On Hold
11.0d
Tech On Site
4.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 HWilliams - Received email from Jordann confirming 7/27/26 @ 2:15PM, responded to confirm and dispatched FSE Scout.

jordann.denezza@independence.health


07/20/2026 HWilliams - Called 724-537-1466, VM/LM. Will FU with email. jordann.denezza@independence.health 


05/07/2026 HWilliams - Received call back from Jordann 724.537.1466 and she confirmed this device is located at their outpatient clinic: 100 Excela Health Drive Latrobe, PA 15650. She also advised when FSE arrives onsite to please call 724-804-1768 and ask for an ultrasound tech so they can get the FSE where they need to be. 


05/07/2026 HWilliams - Called 724.537.1466, VM/LM to confirm this devices correct location.



04/02/2026 HWilliams - Dispatched Fanfan to be onsite and complete PM on Monday, June 15, 2026 at 11:30AM


04/01/2026 Rbailey - Called 724.537.1466 spoke with Chelsea. She advised that Jordann Denezza was not in today. Left message. Sending email to propose Fanfan onsite June 15 @ 1130

jordann.denezza@independence.health


04/01/2026 Rbailey - Rcvd call from 724.547.1401 Anthony Carr. He provided the contact and location for this device Latrobe Square

Jordan - 724.537.1466


03/31/2026 Rbailey - Called 724.972.6673 NA got the VM for Stan (Advised by Kelsey that Stan is BioMed) Left VM for FU and resent email for Visibility


03/31/2026 Rbailey - Called 724.537.1000 This is the Main number to the Hospital. Message apologized and said No One is Available


03/23/2026 HWilliams -Called 724.972.6673 for Stan Kapella. No answer. Left a VM for a call back. 


03/13/2026 DMalloy - Called 724.972.6673 for Stan Kapella. No answer. Left a VM for a call back. 


03/04/2026 ARuby- First Contact email sent to customer Stanley/Stan Kapella, confirming the device location, serial number and proposed a date and time for a visit. stanley.kapella@independence.health

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed all required tests and returned to use.
⚠️ Problem Description
EPIQ 7 Ultrasound System - IP 73464450 - SN USN17B0677
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302491
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 141.0 business days
👷
▶
3 Technician Assigned Apr 2, 3:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-15T15:30:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 207d 18h
🚨 50.0 business days
📅
Dispatch Scheduled by Heather Williams Jun 11, 3:19 PM
Scheduled For: 2026-06-29T15:30:00.000+0000
🚨 13.0 business days
🆕
Status: Entered by Fady Messak Jun 30, 5:58 PM
From: Scheduled
To: Entered
Duration in Previous: 89d 2h
✅
Status: Ready for Release by Heather Williams Jul 1, 10:37 AM
From: Entered
To: Ready for Release
Duration in Previous: 16h 38m
⏳ 3.0 business days
⏸️
Status: On Hold by Heather Williams Jul 6, 11:24 AM
From: Ready for Release
To: On Hold
Duration in Previous: 5d 0h
🚨 11.0 business days
✅
Status: Ready for Release by Heather Williams Jul 20, 4:20 PM
From: On Hold
To: Ready for Release
Duration in Previous: 14d 4h
👷
▶
3 Technician Assigned Jul 21, 9:58 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-07-27T18:15:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 17h 38m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Scout Miller Jul 27, 7:18 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 9h
⏱️
▶
2 2x Labor Added Jul 27, 7:27 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 20
⏳ 4.6 business days
✔️
Status: Completed by Scout Miller Aug 1, 2:10 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 18h, 0m
⏳ 0.0 business days
⚠️
▶
2 Status: Incomplete Aug 2, 8:23 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Fady Messak
From: Incomplete
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Aug 4, 1:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 61.6 business days (threshold: 2.0 business days)
Exceeded by 59.6 business days
Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Jul 27, 2:15 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03309314 Labor Open 2 $275.00 Jul 27, 7:27 PM
WL-03309315 Labor Open 0.75 $0.00 Jul 27, 7:27 PM
WL-03309326 Travel Open 20 $0.00 Jul 27, 7:29 PM
WL-03319917 Labor Open - $38.00 Aug 4, 1:30 PM

Details