Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302492 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Vascular Institute of Virginia — 1440 Central Park Blvd Ste 108, Fredericksburg VA, 22401

Sep 5, 2025 → Jul 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (55 biz days early)
Active: 3 biz days
Paused: 208 biz days
🕐 Clock stopped: Completed (Jul 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸208d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Jul 9, 2026
208 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 14 → Jul 14, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Jul 9 Ready for Release ⏸ Paused 208
Jul 9 → Jul 14 Scheduled ▶ Running 3 3
Jul 14 → Jul 14 Tech On Site ▶ Running 0 3
Dispatch 0.4d
Holding 208.0d (excluded)
Coordinators 3.4d
Field Work 0.7d
Billing 1.2d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
208.0 days
Coordinators
3.4 days
Over SLA
Field Work
0.7 days
Billing
1.2 days
Over SLA
Created: Sep 5, 2025 Due: Sep 30, 2026 Completed: Jul 14, 2026 (78 days early)
📅
211.4 days Total Age
⏱️
208.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 208.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
208.0d
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 ARuby - Dolores Rubino is POC for this device. (703) 763-5224 drubino@teamviv.com She called me and left a VM advising she does not cover Woodbridge or Fairfax but can speak with management to discuss the devices. I sent a confirmation email and asked her to provide a good contact for those locations. Dispatching to Allan Klus for 7/14 @ 3pm

07/09/2026 ARuby - Saw email from Dolores Rubino from 6/12 sent to Central Scheduling in someone elses mailbox. She advised she had the device for Fredericksburg. I looped in Dolores Rubino <drubino@teamviv.com> so she can confirm Woodridge and Fairfax and sent proposed dates.


07/08/2026 ARuby - called 703.763.5224 press 2 for Woodbridge VM/LM. Called 703.763.5224 press 1 Fredericksburg Spoke with oper took a message Sent email to lestrada@teamviv.com


07/01/2026 ALuman - sent follow up email to Luz lestrada@teamviv.com

06/22/2026 ALuman - called 703.763.5224. pressed opt 1 for Fredricksburg office. spoke to Casey at front desk, asked for Operations manager. I was advised to send emaikl to Luz as she is in between locations right now and she can assist that way. Sent another email to lestrada@teamviv.com

06/17/2026 ALuman - sent follow up email to Ashley Dorado adorado@teamviv.com and Delores Rubino drubino@teamviv.com to confirm device

06/11/2026 ALuman - sent email to Ashley Dorado adorado@teamviv.com and Delores Rubino drubino@teamviv.com to confirm

06/05/2026 ALuman - called 703.763.5224. pressed opt 1 for Fredricksburg office. spoke to front desk and advised operations manager is out on Fridays and to call back on Monday 

05/29/2026 Rbailey - Called 703.763.5224 Pressed for the Fairfax. Unable to speak with Anyone. Resending email for visibility


05/27/2026 Rbailey - Called 703.763.5224 Pressed for the Fredericksburg location spoke with Lady who advised that Luz was off today, but would be in the Fairfax location tomorrow. Resending email for visibility


05/27/2026 Rbailey - Called 703.835.2132 Alt number for Luz Estrada. NA No Name Left VM


05/19/2026 Rbailey - Sent 1st Attempt to Luz Estrada lestrada@teamviv.com to propose Allan Klus come onsite Aug 4 @1230

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 105330718 - SN US823D0240
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302492
Type: PM
Priority: PC
0.9 business days
Status: Ready for Release by Mandy Newman Sep 6, 8:24 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 208.0 business days
👷
3 Technician Assigned Jul 9, 4:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-07-14T19:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 305d 20h
3.9 business days
🔧
2 Status: Tech On Site Jul 14, 1:59 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 8
⏱️
2 Labor Added Jul 14, 3:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 13m
⏱️
2 4x Labor Added Jul 14, 6:58 PM
4x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 3h 45m
⏱️
2 2x Labor Added Jul 14, 7:27 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 29m
2.6 business days
⏱️
2 Labor Added Jul 16, 2:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 44m
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jul 14, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03293377 Labor Open 0.5 $0.00 Jul 14, 2:02 PM
WL-03293378 Travel Open 8 $0.00 Jul 14, 2:02 PM
WL-03293526 Labor Open 1.5 $275.00 Jul 14, 3:12 PM
WL-03293913 Labor Open 2.5 $0.00 Jul 14, 6:58 PM
WL-03293914 Labor Open 0.75 $0.00 Jul 14, 6:58 PM
WL-03293915 Expenses Open 1 $0.00 Jul 14, 6:58 PM
WL-03293916 Travel Open 157 $0.00 Jul 14, 6:58 PM
WL-03293926 Labor Open 0.5 $0.00 Jul 14, 7:27 PM
WL-03293927 Expenses Open 1 $0.00 Jul 14, 7:27 PM
WL-03296493 Labor Open - $38.00 Jul 16, 2:30 PM

Details