Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302496 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Penn State-Milton S. Hershey Med Ctr — 35 Hope Drive, Hershey PA, 17033

Sep 5, 2025 → Feb 11, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Feb 12)
⏸ 142d excluded (parts wait + holding)
✓ SLA Met (77d early)
Dispatch 0.4d
Holding 102.0d (excluded)
Coordinators 12.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
102.0 days
Coordinators
12.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Apr 30, 2026 Completed: Feb 12, 2026 (77 days early)
📅
113.8 days Total Age
⏱️
102.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay 102.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
102.0d
Scheduled
12.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/10/2026 RFosbury - Was not available on the 4th, FSE returning feb 11

01/27/2026 RFosbury Ober, Jamie <jober@pennstatehealth.psu.edu> replied confirming dates.

01/26/206 RFosbury sent FU email proposing dates to Brubaker, Matthew <mbrubaker3@pennstatehealth.psu.edu>

12/22/2025 Mklose sent email to Matt to follow up on dates given 

12/09/2025 mklose Matt request Wednesday's @2pm. Offered Jason 4th and 11th @2pm

12/02/2025 Mklose sent email to Matt Brubaker, offer Jason February 11th @8am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 108955522 - SN US324F0854
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302496
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 102.0 business days
👷
▶
3 Technician Assigned Jan 27, 1:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-04T05:00:00.000+0000, 2026-02-04T19:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 142d 17h
🚨 11.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 10, 5:03 PM
Scheduled For: 2026-02-11T19:00:00.000+0000
⏳ 1.9 business days
⏱️
3x Labor Added Feb 11, 10:00 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 70
✔️
Status: Completed by Jason Yenser Feb 11, 10:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 9h, 0m
⏱️
Labor Added Feb 12, 11:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 11:36 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 14m
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 15m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Scheduled
Duration: 12.1 business days (threshold: 2.0 business days)
Exceeded by 10.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 11, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03102233 Labor Open 1.5 $275.00 Feb 11, 10:00 PM
WL-03102234 Labor Open 2 $0.00 Feb 11, 10:00 PM
WL-03102235 Travel Open 70 $0.00 Feb 11, 10:00 PM
WL-03102846 Labor Open 0.016666666666667 $38.00 Feb 12, 11:26 AM

Details