Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302497 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cardiology Consultants — 1015 Chestnut St, Philadelphia PA, 19107

Sep 5, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (40 biz days early)
Active: 57 biz days
Paused: 126 biz days
🕐 Clock stopped: Completed (Jun 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸126d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Mar 12, 2026
126 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Mar 12 → Jun 2, 2026
57 business days (counted)
Running total: 57 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Mar 12 Ready for Release ⏸ Paused 126 —
Mar 12 → Jun 2 Scheduled ▶ Running 57 57
Dispatch 0.4d
Holding 126.0d (excluded)
Coordinators 57.7d
Billing 1.4d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
126.0 days
Coordinators
57.7 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 2, 2026 (58 days early)
📅
183.4 days Total Age
⏱️
126.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
56.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 126.0 days stuck in "Ready for Release"
⏱️
Total Delay 56.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
126.0d
Scheduled
57.7d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/28/2026 Rbailey - Sent Reminder Email 1 Week Prior


03/12/2026 Rbailey - Rcvd email from Eric Toonder confirming Date and time. Dispatching WO and sending email


03/12/2026 - Rbailey - Sent 1st attempt email to Eric Toonder toondere@mlhs.org to propose Jason Yenser onsite June 2 at 9:30.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 77530415 - SN US918B0447
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302497
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 126.0 business days
👷
▶
3 Technician Assigned Mar 12, 2:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-06-02T13:30:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 186d 18h
🚨 58.0 business days
⏱️
3x Labor Added Jun 2, 1:10 PM
Type: Labor
Status: Open
Qty: 3, 1.5, 0.75
💵
3x Expenses Added Jun 2, 2:27 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 67, 25
✔️
Status: Completed by Jason Yenser Jun 2, 6:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 82d 3h, 0m
⏱️
▶
2 Labor Added Jun 3, 11:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 28m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:54 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 57.7 business days (threshold: 2.0 business days)
Exceeded by 55.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 2, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03245528 Labor Open 3 $0.00 Jun 2, 1:10 PM
WL-03245529 Labor Open 1.5 $275.00 Jun 2, 1:10 PM
WL-03245530 Labor Open 0.75 $0.00 Jun 2, 1:10 PM
WL-03245623 Expenses Open 1 $0.00 Jun 2, 2:27 PM
WL-03245624 Travel Open 67 $0.00 Jun 2, 2:27 PM
WL-03245625 Travel Open 25 $0.00 Jun 2, 2:27 PM
WL-03246783 Labor Open - $38.00 Jun 3, 11:29 AM

Details