Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302499 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Florida Health Care Plans — 145 City Pl, Palm Coast FL, 32164

Sep 5, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (39 biz days early)
Active: 26 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 26, 2026
116 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Feb 26 → Apr 2, 2026
25 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 2 → Apr 3, 2026
1 business day (counted)
Running total: 26 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 26 Ready for Release ⏸ Paused 116 —
Feb 26 → Feb 26 Assigned ▶ Running 0 0
Feb 26 → Apr 2 Scheduled ▶ Running 25 25
Apr 2 → Apr 3 Tech On Site ▶ Running 1 26
Dispatch 0.0d
Holding 116.3d (excluded)
Coordinators 26.0d
Field Work 1.9d
Billing 2.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.3 days
Coordinators
26.0 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
2.9 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 3, 2026 (57 days early)
📅
142.4 days Total Age
⏱️
116.3d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
29.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 116.3 days stuck in "Ready for Release"
⏱️
Total Delay 29.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
116.3d
Scheduled
26.0d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/26/2026 ALuman - email reply from Kristen confirmed device and scheduling for April 2. Dispatch to Jared Heisler. email confirmation sent to Kristen Beck

02/25/2026 ALuman - sent another email to Kristen asking her to confirm or let us know of a better POC for the PM scheduling

01/29/2026 ALuman - sent 3rd attempt email to Kristen Beck. She is the most recent POC for this device upon further research

01/27/2026 ALuman - sent follow up email to Kristen Beck to schedule for April 2

01/21/2026 ALuman - sent email to Kristen Beck kbeck@fhcp.com to confirm and schedule PM. proposed date is April 2.

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 72055728 - SN US517C1540
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302499
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 116.8 business days
👷
▶
3 Technician Assigned Feb 26, 11:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 173d 19h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-04-02T12:00:00.000+0000
🚨 26.0 business days
🔧
Status: Tech On Site by Jared Heisler Apr 2, 12:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 0h
⏱️
5x Labor Added Apr 3, 9:26 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.5, 36, 88
✔️
Status: Completed by Jared Heisler Apr 3, 1:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 4.0 business days
⏱️
Labor Added Apr 8, 12:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Apr 8, 12:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 22h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 15h

Bottlenecks

Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Apr 2, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03172142 Labor Open 0.75 $0.00 Apr 3, 9:26 AM
WL-03172143 Labor Open 1.5 $275.00 Apr 3, 9:26 AM
WL-03172144 Labor Open 1 $0.00 Apr 3, 9:26 AM
WL-03172145 Travel Open 36 $0.00 Apr 3, 9:26 AM
WL-03172146 Travel Open 88 $0.00 Apr 3, 9:26 AM
WL-03177653 Labor Open 0.016666666666667 $38.00 Apr 8, 12:40 PM

Details