Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302500 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Kings County Hospital — 451 Clarkson Ave, Brooklyn NY, 11203

Sep 5, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (93 biz days early)
Active: 0 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Feb 17, 2026
109 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Feb 17 Ready for Release ⏸ Paused 109 —
Feb 17 → Feb 17 Assigned ▶ Running 0 0
Feb 17 → Feb 17 Scheduled ▶ Running 0 0
Dispatch 0.4d
Holding 109.0d (excluded)
Field Work 0.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
109.0 days
Field Work
0.0 days
Billing
2.5 days
Over SLA
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Feb 17, 2026 (133 days early)
📅
109.4 days Total Age
⏱️
109.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 109.0 days stuck in "Ready for Release"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
109.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RArnold - Notes from last years PM WO "03/12/2025 DNakoff - Alireza emailed stating "Philips Sparq, SN: US72110003 is retired from KCH inventory." Generating EL and sending email over." Attached EL from last year.

02/02/2026 SRobinson Per Last years notes, this device was retired. (WO-10714691) EL was generated last year but we were unable to capture a signature.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Sparq Ultrasound System - IP 93839261 - SN US72110003
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302500
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 109.0 business days
👷
▶
5 Technician Assigned Feb 17, 9:34 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Ready for Release, Assigned, Scheduled
To: Assigned, Scheduled, Completed
Duration in Previous: 163d 14h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T05:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 18, 2:43 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Feb 17, 12:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03108380 Labor Open 0.016666666666667 $38.00 Feb 17, 9:36 AM

Details