📍 Emory University — 1364 Clifton Rd NE, Atlanta GA, 30322
Sep 5, 2025 → May 12, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (12 biz days early)
Active: 0 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 12, 2026
169 business days (not counted)
▶ Clock Running
Status: Scheduled
May 12 → May 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 12 → May 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025Completed: May 12, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → May 12
Ready for Release
⏸ Paused
169
—
May 12 → May 12
Scheduled
▶ Running
0
0
May 12 → May 12
Tech On Site
▶ Running
0
0
Dispatch0.0d
Holding169.3d (excluded)
Coordinators1.0d
Field Work0.3d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
169.3 days
Coordinators
1.0 days
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: May 29, 2026
Completed: May 12, 2026 (17 days early)
📅
169.4 daysTotal Age
⏱️
169.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
1.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay169.3 days stuck in "Ready for Release"
⏱️
Total Delay1.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
169.3d
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
0.4d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/12/2026 Rharris: Sent confirmation email and received response back from Corey confirming Bruce to be onsite today 5/12. Scheduled for the same.
05/12/2026 ALuman - called Cory Fields 256-736-3296 and he confirmed device onsite for scheduling. Advised can be sheduled for any day/time as they can pull the unit off the floor. Email confirmation sent to Cory cory.fields@emoryhealthcare.org. Pass off to planner for Scheduling
05/01/2026 Rharris: Called POC Cory Fields at 256-736-3296 to verify device and noted that it was coming up due for PM in May. Followed up with email to cory.fields@emoryhealthcare.org stating the same.
04/24/2026 YEspino Called 256-736-3296 to speak to Cory to verify the device in question. Was able to speak to Cory and he asked for an email so that he could look the device up since he wasnt around his computer.
02/26/2026 SRobinson-Called Cory Fields, 256-736-3296. It went to VM, LM. Going to follow up with an email as well.
02/18/2026 SRobinson-Called Cory Fields, 256-736-3296. It went to VM, LM. Going to follow up with an email as well.
02/13/2026 SRobinson- Sent 1st attempt email to cory.fields@emoryhealthcare.org to try and confirm.
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 118319820 - SN US525F0305
📞Call Description
PM - Warranty - BG Required PM
📞
Live Call_Confirmed Devices During Call
Completed May 12, 2026
05/12/2026 ALuman - called Cory Fields 256-736-3296 and he confirmed device onsite for scheduling. Advised can be sheduled for any day/time as they can pull the unit off the floor. Email confirmation sent to Cory cory.fields@emoryhealthcare.org. Pass off to planner for Scheduling
📋
Create Exception Letter if not scheduled by 5/22
Completed May 1, 2026
📧
Live Call_Followed Up With Email
Completed Apr 24, 2026
04/24/2026 YEspino Called 256-736-3296 to speak to Cory to verify the device in question. Was able to speak to Cory and he asked for an email so that he could look the device up since he wasnt around his computer.
📋
Outbound to +12567363296
Completed Feb 26, 2026
02/26/2026 SRobinson-Called Cory Fields, 256-736-3296. It went to VM, LM. Going to follow up with an email as well.
📋
Outbound to +12567363296
Completed Feb 18, 2026
02/18/2026 SRobinson-Called Cory Fields, 256-736-3296. It went to VM, LM. Going to follow up with an email as well.
📞
Call
Completed Feb 13, 2026
02/13/2026 SRobinson- Sent 1st attempt email to cory.fields@emoryhealthcare.org to try and confirm.
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Emory University - Atlanta, GA - WO-12913096
Completed Feb 13, 2026
To: cory.fields@emoryhealthcare.org
CC: Central.scheduling@emsar.com; brandi.rodriguez@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Emory University - Atlanta, GA - WO-12913096
Body:
Hi Cory,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their ser
📅
WO-01302501 - PM - DD: 5/29/2026 - - Ultrasound - Atlanta - Emory University
May 12, 2026 12:00pm – 2:00pm
Work Order: WO-01302501
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12913096
Location: Emory University
Address: 1364 Clifton Rd NE, Atlanta, GA 30322
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US525F0305
Contact Name: Cory Fields
Contact Phone: 256-736-3296
Contact Emai
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302501
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM