Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302503 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Tanner Medical Center — 157 Clinic Ave, Villa Rica GA, 30180

Sep 5, 2025 → Jun 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (39 biz days early)
Active: 11 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Jun 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → May 18, 2026
173 business days (not counted)
▶ Clock Running
Status: Scheduled
May 18 → Jun 3, 2026
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jun 3 → Jun 3, 2026
0 business days (counted)
Running total: 11 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → May 18 Ready for Release ⏸ Paused 173 —
May 18 → Jun 3 Scheduled ▶ Running 11 11
Jun 3 → Jun 3 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Holding 173.3d (excluded)
Coordinators 11.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
173.3 days
Coordinators
11.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 3, 2026 (57 days early)
📅
183.4 days Total Age
⏱️
173.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 173.3 days stuck in "Ready for Release"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
173.3d
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/18/2026 Rharris: Rcvd email from Carolyn Tumi confirming Bruce for 6/2 at 1pm for 1 device. Scheduling Bruce for the same and sent confirmation email to Carolyn.

05/18/2026 Rharris: Left VM for POC Carolyn Tumi @ 770.812.5168 requesting scheduling for PM with on 5/27 or 6/2. Sent Follow up email to ctumi@tanner.org. 

05/15/2026 Rharris: Left VM for POC Carolyn Tumi @ 770.812.5168 requesting scheduling for PM with on 5/29 or 6/2. Sent Follow up email to ctumi@tanner.org. 

05/12/2026 ALuman - called Laurie Horton to follow up on previous email. No answer, left VM. Sent follow up email lhorton@tanner.org

03/31/2026 YEspino Emailed Carolyn @ ctumi@tanner.org to follow up on the previous email sent to verify the devices in question.


03/18/2026 Rbailey - Sent 1st Attempt email to Carolyn Tumi ctumi@tanner.org to confirm device locations

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
iU22 Ultrasound System - IP 45680500 - SN 02R7Q0
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302503
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 173.8 business days
📅
▶
3 Dispatch Scheduled May 18, 12:00 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 254d 18h
👷
Technician Assigned by Rhonda Harris
Technician: Bruce Ballard
🚨 11.0 business days
🔧
▶
2 Status: Tech On Site Jun 2, 8:10 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 2, 47, 46
✔️
Status: Completed by Bruce Ballard Jun 2, 8:18 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8m, 0m
⏱️
▶
2 Labor Added Jun 3, 11:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 13m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 4, 4:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jun 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 5m

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Jun 2, 1:00 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03246175 Labor Open 1 $0.00 Jun 2, 8:13 PM
WL-03246176 Labor Open 2 $275.00 Jun 2, 8:13 PM
WL-03246177 Labor Open 1 $0.00 Jun 2, 8:13 PM
WL-03246178 Travel Open 47 $0.00 Jun 2, 8:13 PM
WL-03246179 Travel Open 46 $0.00 Jun 2, 8:13 PM
WL-03246784 Labor Open - $38.00 Jun 3, 11:29 AM

Details