Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302505 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center Vineland — 3200 College Dr, Vineland NJ, 08360

Sep 5, 2025 → Apr 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (40 biz days early)
Active: 64 biz days
Paused: 77 biz days
🕐 Clock stopped: Completed (Apr 2, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Dec 30, 2025
77 business days (not counted)
64d
▶ Clock Running
Status: Scheduled
Dec 30 → Apr 2, 2026
64 business days (counted)
Running total: 64 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 2, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Dec 30 Ready for Release ⏸ Paused 77 —
Dec 30 → Apr 2 Scheduled ▶ Running 64 64
Dispatch 0.0d
Holding 77.3d (excluded)
Coordinators 64.4d
Field Work 0.5d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
77.3 days
Coordinators
64.4 days
Over SLA
Field Work
0.5 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 3, 2026 (57 days early)
📅
141.5 days Total Age
⏱️
77.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
65.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 77.3 days stuck in "Ready for Release"
⏱️
Total Delay 65.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
77.3d
Scheduled
64.4d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 - ARuby - Sent reminder email to RizzoD@ihn.org for upcoming appt. April 2nd, 2026 with FSE Jason Yenser

12/30/2025 Cever received email from Rizzo, Danielle <RizzoD@ihn.org> confirming FSE onsite for April 2nd at 10 a.m.

12/30/2025 Cever sent email to 'Rizzo, Danielle' <RizzoD@ihn.org> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 92315028 - SN US421B1488
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302505
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 77.8 business days
👷
▶
3 Technician Assigned Dec 30, 3:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-02T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 115d 23h
🚨 65.0 business days
⏱️
4x Labor Added Apr 2, 11:22 AM
Type: Labor, Travel
Status: Open
Qty: 3.5, 1.75, 104, 22
⏱️
▶
2 Labor Added Apr 2, 5:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled
To: Completed
Duration in Previous: 93d 0h
🏁
Status: Closed by Jason Yenser Apr 2, 9:04 PM
From: Completed
To: Closed
Duration in Previous: 3h 41m
⏳ 4.4 business days
⏱️
▶
2 Labor Added Apr 8, 9:43 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 12h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 64.4 business days (threshold: 2.0 business days)
Exceeded by 62.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Apr 2, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03170389 Labor Open 3.5 $0.00 Apr 2, 11:22 AM
WL-03170390 Labor Open 1.75 $275.00 Apr 2, 11:22 AM
WL-03170391 Travel Open 104 $0.00 Apr 2, 11:22 AM
WL-03170392 Travel Open 22 $0.00 Apr 2, 11:22 AM
WL-03171238 Labor Open 0.75 $0.00 Apr 2, 5:22 PM
WL-03177311 Labor Open 0.016666666666667 $38.00 Apr 8, 9:43 AM

Details