Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302509 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center Vineland — 3200 College Dr, Vineland NJ, 08360

Sep 5, 2025 → Jun 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (37 biz days early)
Active: 62 biz days
Paused: 124 biz days
🕐 Clock stopped: Completed (Jun 5, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸124d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 10, 2026
124 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Mar 10 → Jun 5, 2026
62 business days (counted)
Running total: 62 of ? biz days used
Created: Sep 5, 2025 Completed: Jun 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 10 Ready for Release ⏸ Paused 124 —
Mar 10 → Jun 5 Scheduled ▶ Running 62 62
Dispatch 0.0d
Holding 124.3d (excluded)
Coordinators 61.6d
Field Work 0.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
124.3 days
Coordinators
61.6 days
Over SLA
Field Work
0.1 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jul 30, 2026 Completed: Jun 5, 2026 (55 days early)
📅
185.5 days Total Age
⏱️
124.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
60.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 124.3 days stuck in "Ready for Release"
⏱️
Total Delay 60.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
124.3d
Scheduled
61.6d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/28/2026 Rbailey - Sent Reminder Email 1 Week Prior


03/10/2026 Rbailey - Rcvd email from Christina confirming dates and location for Jason to come onsite June 4 and 5 beginning at 9am. Updating Address. Sending Email and Dispatching WO


03/09/2026 Rbailey - Sent 1st Attempt Email to Christina Fuscellaro fuscellaroc@ihn.org to Propose Jason Yenser June 4th and 5th over 2 days starting at 9 am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 98189072 - SN US722B1160
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302509
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 124.8 business days
👷
▶
3 Technician Assigned Mar 10, 3:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-06-04T13:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 185d 22h
🚨 62.0 business days
⏱️
▶
2 2x Labor Added Jun 4, 8:00 PM
2x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 104, 130
⏱️
Labor Added Jun 4, 8:17 PM
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Jun 4, 8:32 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Jason Yenser Jun 4, 8:38 PM
From: Scheduled
To: Completed
Duration in Previous: 86d 4h
🏁
Status: Closed by Jason Yenser Jun 4, 9:16 PM
From: Completed
To: Closed
Duration in Previous: 37m
⏱️
▶
2 Labor Added Jun 5, 12:29 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 16m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jun 11, 3:50 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Jun 12, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 10m

Bottlenecks

Scheduled
Duration: 61.6 business days (threshold: 2.0 business days)
Exceeded by 59.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jun 4, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03249145 Labor Open 1.5 $275.00 Jun 4, 8:00 PM
WL-03249144 Labor Open 3 $0.00 Jun 4, 8:00 PM
WL-03249147 Travel Open 104 $0.00 Jun 4, 8:03 PM
WL-03249148 Travel Open 130 $0.00 Jun 4, 8:03 PM
WL-03249175 Labor Open 0.5 $0.00 Jun 4, 8:17 PM
WL-03249200 Expenses Open 1 $0.00 Jun 4, 8:32 PM
WL-03250010 Labor Open - $38.00 Jun 5, 12:29 PM

Details