Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302510 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Optum Multi-Specialty – Fishkill Westage — 600 Westage Business Center Dr, Fishkill NY, 12524

Sep 5, 2025 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (31 biz days early)
Active: 62 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 8, 2025
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 21, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 23 → Oct 24, 2025
1 business day (not counted)
▶ Clock Running
Status: Assigned
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 10 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Oct 24 → Jan 12, 2026
51 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 62 of ? biz days used
Created: Sep 5, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 8 Ready for Release ⏸ Paused 23 —
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0
Oct 8 → Oct 21 Scheduled ▶ Running 8 8
Oct 21 → Oct 21 Entered ▶ Running 0 8
Oct 21 → Oct 23 Ready for Scheduling ▶ Running 2 10
Oct 23 → Oct 24 Ready for Release ⏸ Paused 1 —
Oct 24 → Oct 24 Assigned ▶ Running 0 10
Oct 24 → Jan 12 Scheduled ▶ Running 51 61
Jan 12 → Jan 12 Entered ▶ Running 0 61
Jan 12 → Jan 12 Scheduled ▶ Running 0 61
Jan 12 → Jan 13 Tech On Site ▶ Running 1 62
Dispatch 0.4d
Holding 25.0d (excluded)
Coordinators 64.2d
Field Work 1.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
25.0 days
Coordinators
64.2 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 13, 2026 (46 days early)
📅
86.4 days Total Age
⏱️
51.8d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
61.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 51.8 days stuck in "Scheduled"
⏱️
Total Delay 61.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
25.0d
Ready for Scheduling
3.1d / 1.0d SLA
Scheduled
61.1d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 RArnold - Reassigning to Philmon

10/24/2025 Cever received email from Perrini, Lauren <lperrini@caremount.com> confirming FSE onsite for Jan 12th starting at 10 a.m.

10/23/2025 Cever working with Perrini, Lauren for all devices due for Nov dec and Jan for her network. 10/16/2025 Cever working with Perrini, Lauren for scheduling all site location due Nov-Jan

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 64625594 - SN USD14C0109
🔍 Technician Findings
EPIQ 5 Ultrasound System - IP 64625594 - SN USD14C0109
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 64625594 - SN USD14C0109
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302510
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 23.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Oct 8, 9:08 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 31d 12h
👷
▶
3 Technician Assigned Oct 8, 11:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-22T18:15:00.000+0000, 2026-01-22T18:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 30m
⚠️ 9.0 business days
🆕
Status: Entered by Cristina Everetts Oct 21, 1:23 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 13d 1h, 0m
⏳ 3.0 business days
✅
Status: Ready for Release by Cristina Everetts Oct 23, 9:07 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 19h
⏳ 2.0 business days
👷
▶
4 Technician Assigned Oct 24, 1:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 1d 4h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-12T15:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 52.0 business days
🆕
▶
3 Status: Entered Jan 12, 12:12 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Philmon Mehari
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-12T13:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Jan 12, 2:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 57m
⏱️
▶
2 2x Labor Added Jan 12, 8:03 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 85
✔️
Status: Completed by Philmon Mehari Jan 13, 9:54 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 19h 44m, 0m
⏳ 3.0 business days
⏱️
Labor Added Jan 15, 10:21 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 10:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 1m
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 51.8 business days (threshold: 2.0 business days)
Exceeded by 49.8 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Jan 12, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03062556 Labor Open 2 $0.00 Jan 12, 8:03 PM
WL-03062557 Labor Open 3 $275.00 Jan 12, 8:03 PM
WL-03062558 Travel Open 85 $0.00 Jan 12, 8:05 PM
WL-03065962 Labor Open 0.016666666666667 $38.00 Jan 15, 10:21 AM

Details