📍 Caremount Medical P C — 30 Columbia St, Poughkeepsie NY, 12601
Sep 5, 2025 → Jan 17, 2026
✅ Completed
PCPer client agreement
Target:Feb 28, 2026
🕐 Clock stopped: Completed (Jan 18)
⏸ 31d excluded (parts wait + holding)
✓ SLA Met (41d early)
Dispatch0.4d
Holding25.0d (excluded)
Coordinators74.1d
Field Work1.0d
Billing1.3d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
25.0 days
Coordinators
74.1 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Feb 28, 2026
Completed: Jan 18, 2026 (41 days early)
📅
95.4 daysTotal Age
⏱️
61.0d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
72.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 251 days old
🚨
Primary Delay61.0 days stuck in "Scheduled"
⏱️
Total Delay72.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
25.0d
Ready for Scheduling
3.1d / 1.0d SLA
Scheduled
71.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/24/2025 Cever received email from lperrini@paramount.com advising Jan 16th starting at 9 a.m. would work for these 3
10/23/2025 Cever working with Perrini, Lauren for all devices due for Nov dec and Jan for her network. 10/16/2025 Cever working with Perrini, Lauren for scheduling all site location due Nov-Jan
🔧Work Performed
EPIQ 5 Ultrasound System - IP 62350668 - SN US314C0445
🔍Technician Findings
EPIQ 5 Ultrasound System - IP 62350668 - SN US314C0445
⚠️Problem Description
EPIQ 5 Ultrasound System - IP 62350668 - SN US314C0445
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jan 26, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📧
Email_Scheduled
Completed Oct 8, 2025
10/08/2025 Rbailey - Rcvd Email from Lauren Perrini lperrini@caremount.com. She advised that Date and Time works for Jeffry January 22, 2025 @ 10. Sending Email. Advising Planner
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Caremount Medical P C - Poughkeepsie, NY - WO-12942932
Completed Oct 7, 2025
To: lperrini@caremount.com
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Caremount Medical P C - Poughkeepsie, NY - WO-12942932
Body:
Hello Lauren,
I am assisting Cristina Everetts and we are wanting to see if you could confirm the below devices and also schedule the PMs as well.
We w
📅
WO-01302511 - PM - Ultrasound - Poughkeepsie - Caremount Medical P C
Jan 16, 2026 11:00am – 1:00pm
Work Order: WO-01302511
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12942932
Location: Caremount Medical P C
Address: 30 Columbia St, Poughkeepsie, NY 12601
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US314C0445
Contact Name: LAUREN PERRINI
Contact Phone: 845-202-6098
Con
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302511
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:21 PM
From:Entered
To:Ready for Release
Duration in Previous:1d 3h
🚨23.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyOct 8, 9:08 AM