Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302514 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Milford Vascular Institute — 20 Commerce Park, Milford CT, 06460

Sep 5, 2025 → Apr 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (38 biz days early)
Active: 41 biz days
Paused: 102 biz days
🕐 Clock stopped: Completed (Apr 6, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 5, 2026
102 business days (not counted)
41d
▶ Clock Running
Status: Scheduled
Feb 5 → Apr 6, 2026
41 business days (counted)
Running total: 41 of ? biz days used
Created: Sep 5, 2025 Completed: Apr 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 5 Ready for Release ⏸ Paused 102 —
Feb 5 → Apr 6 Scheduled ▶ Running 41 41
Dispatch 0.0d
Holding 102.3d (excluded)
Coordinators 42.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
102.3 days
Coordinators
42.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 6, 2026 (54 days early)
📅
143.4 days Total Age
⏱️
102.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
42.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 102.3 days stuck in "Ready for Release"
⏱️
Total Delay 42.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
102.3d
Scheduled
42.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.4d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 Rbailey - Rcvd email from Nicole advising we could have Joseph Nuovo come onsite April 6. Dispatching WO. Sending email reply to nr@milfordvascular.com and Advising Planner April 6 @ 10am


01/28/2026 Rbailey - Called 203.882.8346 back and was given to Chelsea who said that Nicole left for the day but to resend her the email and she would leave a note for her as well


01/28/2026 Rbailey - Called 203.882.8346 Asked fir Nicole was Xfer'd to ext for Emma Armstrong admin asst. Left VM for FU


01/09/2026 Rbailey - Sent 1st attempt email to Nicole Rizio nr@milfordvascular.com propose Joseph come onsite April 6

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 67852266 - SN US316F0002
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302514
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 102.8 business days
👷
▶
3 Technician Assigned Feb 5, 10:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-06T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 152d 17h
🚨 31.8 business days
👷
Technician Assigned by Megan Klose Mar 23, 7:10 AM
Technician: April Nuovo
🚨 11.0 business days
🚗
Travel Added Apr 6, 4:01 PM
Type: Travel
Status: Open
Qty: 119
⏱️
3x Labor Added Apr 6, 4:10 PM
Type: Labor
Status: Open
Qty: 2.5
🚗
Travel Added Apr 6, 4:32 PM
Type: Travel
Status: Open
Qty: 91
✔️
Status: Completed by April Nuovo Apr 6, 4:45 PM
From: Scheduled
To: Completed
Duration in Previous: 60d 5h
🏁
Status: Closed by April Nuovo Apr 6, 4:51 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Apr 9, 11:33 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
📄
Status: Ready to Bill by Timothy Amburgey Apr 9, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 57m
💰
Status: Invoiced by Josh Longway Apr 10, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 6, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03174829 Travel Open 119 $0.00 Apr 6, 4:01 PM
WL-03174834 Labor Open 2.5 $0.00 Apr 6, 4:10 PM
WL-03174835 Labor Open 2 $275.00 Apr 6, 4:10 PM
WL-03174836 Labor Open 2 $0.00 Apr 6, 4:10 PM
WL-03174887 Travel Open 91 $0.00 Apr 6, 4:32 PM
WL-03179481 Labor Open 0.016666666666667 $38.00 Apr 9, 11:33 AM

Details