Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302516 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Milford Vascular Institute — 20 Commerce Park, Milford CT, 06460

Sep 5, 2025 → May 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 5, 2026
✓ SLA Met (56 biz days early)
Active: 21 biz days
Paused: 150 biz days
🕐 Clock stopped: Completed (May 14, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 15, 2026
150 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Apr 15 → Apr 20, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 20 → Apr 20, 2026
0 business days (counted)
Running total: 3 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Apr 20 → May 14, 2026
18 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
May 14 → May 14, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
May 14 → May 14, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
May 14 → May 14, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Sep 5, 2025 Completed: May 14, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 15 Ready for Release ⏸ Paused 150 —
Apr 15 → Apr 20 Ready for Scheduling ▶ Running 3 3
Apr 20 → Apr 20 Assigned ▶ Running 0 3
Apr 20 → May 14 Scheduled ▶ Running 18 21
May 14 → May 14 Entered ▶ Running 0 21
May 14 → May 14 Assigned ▶ Running 0 21
May 14 → May 14 Scheduled ▶ Running 0 21
Dispatch 0.0d
Holding 150.3d (excluded)
Coordinators 23.0d
Field Work 0.0d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
150.3 days
Coordinators
23.0 days
Over SLA
Field Work
0.0 days
Billing
6.0 days
Over SLA
Created: Sep 5, 2025 Due: Aug 5, 2026 Completed: May 14, 2026 (83 days early)
📅
171.4 days Total Age
⏱️
150.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 150.3 days stuck in "Ready for Release"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.3d
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
19.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/14/2026 RArnold - RTP per Stone, closing WO with Planner labor

04/20/2026 mklose sent email to Nicole Adv April July 7th @9am

04/15/2026 YEspino Recieved an email back from Nicole Rizio confirming the devices in question and date. MKlose is currently finalizing the scheduling.


04/14/2026 YEspino First Attempt: Emailed Nicole Rizio <nr@milfordvascular.com>  to verify the ultrasounds in question due for their pms.

🔧 Work Performed
Returned to Philips per Stone - Charging for Planner Labor
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 117505155 - SN US725B1050
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302516
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 150.8 business days
📅
Status: Ready for Scheduling by Yessenia Espino Apr 15, 10:34 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 221d 17h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Apr 20, 11:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 5d 1h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-07-07T13:00:00.000+0000
🚨 19.0 business days
🆕
▶
6 Status: Entered May 14, 5:15 PM
Status: Entered → Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Closed → Labor Added
👷
Status: Assigned by Rebecca Arnold
From: Entered, Assigned, Scheduled
To: Assigned, Scheduled, Completed
Duration in Previous: 1m, 0m
👷
Technician Assigned by Rebecca Arnold
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-14T04:00:00.000+0000
🏁
Status: Closed by Rebecca Arnold
From: Completed
To: Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey May 15, 11:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 1m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 16h

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 14, 12:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03226912 Labor Open 0.016666666666667 $38.00 May 14, 5:19 PM

Details