Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302517 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Sep 5, 2025 → Apr 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 30, 2026
✓ SLA Met (31 biz days early)
Active: 8 biz days
Paused: 142 biz days
🕐 Clock stopped: Tech Off Site (Apr 15, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸142d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Apr 3, 2026
142 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 3 → Apr 15, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 15 → Apr 15, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Apr 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Apr 3 Ready for Release ⏸ Paused 142 —
Apr 3 → Apr 15 Scheduled ▶ Running 8 8
Apr 15 → Apr 15 Tech On Site ▶ Running 0 8
Dispatch 0.4d
Holding 142.0d (excluded)
Coordinators 7.9d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
142.0 days
Coordinators
7.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 5, 2025 Due: May 30, 2026 Completed: Apr 15, 2026 (45 days early)
📅
149.7 days Total Age
⏱️
142.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 342 days old
🚨
Primary Delay 142.0 days stuck in "Ready for Release"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
142.0d
Scheduled
7.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/03/2026 DMalloy - Dispatched to Vivian for 4/14 @2pm 


04/03/2026 RArnold - Called 929-509-9048 for Omar. He asked that I send him a email with SN# so he can respond with the location. Proposing 04/14 @ 9 am for Vivian for 2 devices. 

odewidar@northwell.edu

01/08/2026 RArnold - Customer requests scheduling in the month due

01/07/2026 Rbailey - Sent 1st attempt email to Omar Dewidar odewidar@northwell.edu to confirm device location

🔧 Work Performed
Device in use
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 78346903 - SN USN18B0199
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302517
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 142.0 business days
📅
▶
3 Dispatch Scheduled Apr 3, 3:26 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 208d 19h
👷
Technician Assigned by Rhonda Harris
Technician: Vivian Hyde
📅
Dispatch Scheduled by Rhonda Harris Apr 3, 3:31 PM
Scheduled For: 2026-04-14T18:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Vivian Hyde Apr 14, 10:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 7h
⏱️
5x Labor Added Apr 14, 10:43 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 3, 1.5, 20
🚗
Status: Tech Off Site by Vivian Hyde Apr 14, 10:48 PM
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 18m, 0m
⏳ 2.1 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 16, 1:17 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
▶
2 Status: Ready to Bill Apr 16, 3:28 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 2.0 business days
🧾
Invoice Created Apr 17, 3:37 PM
Invoice Number: SM-259396

Bottlenecks

Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Apr 14, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
SM-259396

Work Details (5)

Name Type Status Qty Amount Date
WL-03186431 Labor Open 2 $0.00 Apr 14, 10:43 PM
WL-03186432 Labor Open 3 $0.00 Apr 14, 10:43 PM
WL-03186433 Labor Open 1.5 $0.00 Apr 14, 10:43 PM
WL-03186434 Expenses Open 1 $0.00 Apr 14, 10:43 PM
WL-03186435 Travel Open 20 $0.00 Apr 14, 10:43 PM

Details