Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302518 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Sep 5, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (28 biz days early)
Active: 12 biz days
Paused: 58 biz days
🕐 Clock stopped: Tech Off Site (Dec 18, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸58d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Dec 2, 2025
58 business days (not counted)
11d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 17, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 12 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Dec 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Dec 2 Ready for Release ⏸ Paused 58 —
Dec 2 → Dec 17 Scheduled ▶ Running 11 11
Dec 17 → Dec 18 Tech On Site ▶ Running 1 12
Dispatch 0.4d
Holding 58.0d (excluded)
Coordinators 12.0d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
58.0 days
Coordinators
12.0 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 18, 2025 (43 days early)
📅
69.9 days Total Age
⏱️
58.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 58.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
58.0d
Scheduled
12.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RArnold -Emailed Omar with new dates of 12/17 and 12/19. HE confirmed. Dispatching to Vivian.


12/01/2025 RArnold - Emailed Omar Dewidar to schedule Vivian for 12/22-12/23

09/08/2025 RArnold- Customer requests that PMs be scheduled closer to month due.

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 99411419 - SN USN22B1180
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 99411419 - SN USN22B1180
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302518
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 58.0 business days
👷
▶
3 Technician Assigned Dec 2, 11:05 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 86d 15h
🚨 12.0 business days
🔧
Status: Tech On Site by Vivian Hyde Dec 17, 6:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 7h
⏱️
2x Labor Added Dec 17, 10:57 PM
Type: Labor
Status: Open
Qty: 0.5, 2
🚗
Status: Tech Off Site by Vivian Hyde Dec 17, 11:03 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 4h 37m, 0m
🏁
Status: Closed by Vivian Hyde Dec 17, 11:36 PM
From: Completed
To: Closed
Duration in Previous: 32m
⏱️
▶
2 Labor Added Dec 18, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 50m
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 45m
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Dec 17, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03041457 Labor Open 0.5 $0.00 Dec 17, 10:57 PM
WL-03041458 Labor Open 2 $275.00 Dec 17, 10:57 PM
WL-03041753 Labor Open 0.016666666666667 $38.00 Dec 18, 10:23 AM

Details