Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302519 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Sep 5, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (27 biz days early)
Active: 13 biz days
Paused: 58 biz days
🕐 Clock stopped: Tech Off Site (Dec 19, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸58d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Dec 2, 2025
58 business days (not counted)
13d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 19, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Dec 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Dec 2 Ready for Release ⏸ Paused 58 —
Dec 2 → Dec 19 Scheduled ▶ Running 13 13
Dec 19 → Dec 19 Tech On Site ▶ Running 0 13
Dispatch 0.4d
Holding 58.0d (excluded)
Coordinators 14.0d
Field Work 1.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
58.0 days
Coordinators
14.0 days
Over SLA
Field Work
1.0 days
Billing
2.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 19, 2025 (42 days early)
📅
71.4 days Total Age
⏱️
58.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
13.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 58.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
58.0d
Scheduled
14.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/02/2025 RArnold -Emailed Omar with new dates of 12/17 and 12/19. HE confirmed. Dispatching to Vivian.


12/01/2025 RArnold - Emailed Omar Dewidar to schedule Vivian for 12/22-12/23

09/08/2025 RArnold- Customer requests that PMs be scheduled closer to month due.

🔧 Work Performed
Transducer, X8-2t - IP 118177082 - SN F0KCTY
⚠️ Problem Description
Transducer, X8-2t - IP 118177082 - SN F0KCTY
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302519
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 58.0 business days
👷
▶
3 Technician Assigned Dec 2, 11:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 86d 15h
🚨 13.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Dec 18, 9:16 AM
Scheduled For: 2025-12-19T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Vivian Hyde Dec 19, 9:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 16d 22h
⏱️
2x Labor Added Dec 19, 4:06 PM
Type: Labor
Status: Open
Qty: 0.5, 1
🚗
▶
2 Status: Tech Off Site Dec 19, 4:18 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Vivian Hyde Dec 19, 5:39 PM
From: Completed
To: Closed
Duration in Previous: 1h 17m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 22, 11:47 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Dec 19, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03043717 Labor Open 0.5 $0.00 Dec 19, 4:06 PM
WL-03043718 Labor Open 1 $275.00 Dec 19, 4:06 PM
WL-03045100 Labor Open 0.016666666666667 $38.00 Dec 22, 11:47 AM

Details