Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302521 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Columbia University — 3050 Corlear Ave Ste 204, Bronx NY, 10463

Sep 5, 2025 → Feb 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (30 biz days early)
Active: 65 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Nov 6, 2025
43 business days (not counted)
65d
▶ Clock Running
Status: Scheduled
Nov 6 → Feb 16, 2026
65 business days (counted)
Running total: 65 of ? biz days used
Created: Sep 5, 2025 Completed: Feb 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Nov 6 Ready for Release ⏸ Paused 43 —
Nov 6 → Feb 16 Scheduled ▶ Running 65 65
Dispatch 0.4d
Holding 43.0d (excluded)
Coordinators 65.7d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
43.0 days
Coordinators
65.7 days
Over SLA
Created: Sep 5, 2025 Due: Mar 30, 2026 Completed: Feb 16, 2026 (42 days early)
📅
108.4 days Total Age
⏱️
65.7d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
64.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 13, 2026
Visit 2 Feb 14, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 65.7 days stuck in "Scheduled"
⏱️
Total Delay 64.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
43.0d
Scheduled
65.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/05/2026 RArnold - Sent Reminder Email

11/06/2025 RArnold - Called 718-601-3700 for Maria Zayas. She needs a Friday. 02/13 @ 9am for Andre. 

mz2173@cumc.columbia.edu

🔧 Work Performed
Site contact was unavailable
🔍 Technician Findings
Site contact was unavailable
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 101347740 - SN US223R0616
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302521
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 43.0 business days
👷
▶
3 Technician Assigned Nov 6, 1:13 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 60d 17h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-13T14:00:00.000+0000
🚨 66.0 business days
⏱️
▶
2 6x Labor Added Feb 15, 8:30 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Andre Samuda
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 101d 7h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Feb 18, 1:12 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254283

Bottlenecks

Scheduled
Duration: 65.7 business days (threshold: 2.0 business days)
Exceeded by 63.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Andre Samuda
Scheduled
Feb 13, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-254283

Work Details (6)

Name Type Status Qty Amount Date
WL-03106600 Labor Open 2 $0.00 Feb 15, 8:30 PM
WL-03106601 Labor Open 0.75 $0.00 Feb 15, 8:30 PM
WL-03106602 Labor Open 0.25 $0.00 Feb 15, 8:30 PM
WL-03106603 Expenses Open 1 $0.00 Feb 15, 8:30 PM
WL-03106604 Expenses Open 1 $0.00 Feb 15, 8:30 PM
WL-03106605 Travel Open 27 $0.00 Feb 15, 8:30 PM

Details