Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302522 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Sand Lake Imaging — 809 County Road 466, Lady Lake FL, 32159

Sep 5, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (20 biz days early)
Active: 68 biz days
Paused: 156 biz days
🕐 Clock stopped: Completed (Jul 31, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸156d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Apr 23, 2026
156 business days (not counted)
68d
▶ Clock Running
Status: Scheduled
Apr 23 → Jul 31, 2026
68 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 31 → Jul 31, 2026
0 business days (counted)
Running total: 68 of ? biz days used
Created: Sep 5, 2025 Completed: Jul 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Apr 23 Ready for Release ⏸ Paused 156 —
Apr 23 → Jul 31 Scheduled ▶ Running 68 68
Jul 31 → Jul 31 Tech On Site ▶ Running 0 68
Dispatch 0.0d
Holding 156.3d (excluded)
Coordinators 68.8d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
156.3 days
Coordinators
68.8 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Aug 30, 2026 Completed: Jul 31, 2026 (30 days early)
📅
224.4 days Total Age
⏱️
156.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
68.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 156.3 days stuck in "Ready for Release"
⏱️
Total Delay 68.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
156.3d
Scheduled
68.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
2.4d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2026 Tholmes - Connie returned call. Stating we can reschedule for July 31, after 3:30 pm. Rescheduled FSE Jared and f/u email sent. connie.lau-wong@rayusradiology.com 


06/24/2026 Tholmes - called Connie,917-921-3233 , about her email to reschedule PM. No ans/vm/lm.


04/23/2026 ALuman - per reply from Connie Lau- Wong, schedule for 7/6 at 11:00am. Dispatch to Jared Heisler. Email confirmation sent to connie.lau-wong@rayusradiology.com

04/21/2026 ALuman sent follow up email to Connie Lau-Wong connie.lau-wong@rayusradiology.com to schedule

04/17/2026 ALuman - sent email to Connie Lau-Wong connie.lau-wong@rayusradiology.com to confirm and schedule

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 69647051 - SN US816F0806
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302522
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 156.8 business days
👷
▶
3 Technician Assigned Apr 23, 1:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-07-06T04:00:00.000+0000, 2026-07-06T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 229d 19h
📅
Dispatch Scheduled by Ashley Luman Apr 23, 1:29 PM
Scheduled For: 2026-07-06T15:00:00.000+0000
🚨 43.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jun 24, 12:29 PM
Scheduled For: 2026-07-31T15:00:00.000+0000, 2026-07-31T19:30:00.000+0000
🚨 27.0 business days
🔧
Status: Tech On Site by Jared Heisler Jul 31, 4:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 99d 2h
⏱️
▶
2 5x Labor Added Jul 31, 7:10 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 5m, 0m
⏳ 2.6 business days
⏱️
Labor Added Aug 4, 4:20 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 4, 4:25 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
⏳ 2.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 68.8 business days (threshold: 2.0 business days)
Exceeded by 66.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Jul 31, 3:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03316641 Labor Open 2 $0.00 Jul 31, 7:10 PM
WL-03316642 Labor Open 1.5 $275.00 Jul 31, 7:10 PM
WL-03316643 Labor Open 2 $0.00 Jul 31, 7:10 PM
WL-03316644 Travel Open 82 $0.00 Jul 31, 7:10 PM
WL-03316645 Travel Open 82 $0.00 Jul 31, 7:10 PM
WL-03320428 Labor Open - $38.00 Aug 4, 4:20 PM

Details