Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302530 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Middlesex Hospital — 28 Crescent St, Middletown CT, 06457

Sep 5, 2025 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (49 biz days early)
Active: 19 biz days
Paused: 134 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸134d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Mar 24, 2026
134 business days (not counted)
19d
▶ Clock Running
Status: On Hold
Mar 24 → Apr 20, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Sep 5, 2025 Canceled: Apr 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Mar 24 Ready for Release ⏸ Paused 134 —
Mar 24 → Apr 20 On Hold ▶ Running 19 19
Dispatch 0.0d
Holding 154.3d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
154.3 days
Created: Sep 5, 2025 Due: Jun 30, 2026 Completed: Apr 20, 2026 (71 days early)
📅
153.4 days Total Age
⏱️
134.3d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 342 days old
🚨
Primary Delay 134.3 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
134.3d
On Hold
20.0d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/24/2026 mklose rcvd email from Nathan adv all done in house, sending EL's for him to sign. .. 03/23/2026 YEspino Called 860-358-5232 to speak to Nathan Renouf to verify the Pms in question. Was able to speak to him and he advised he needs more time with the devices in question for the previous email sent. He advised he would email back with any questions or updates. 

03/03/2026 mklose email Nathan Renouf. Has EL all previous devices.

⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 71937624 - SN US417C0739
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302530
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 134.8 business days
⏸️
Status: On Hold by Megan Klose Mar 24, 12:04 PM
From: Ready for Release
To: On Hold
Duration in Previous: 199d 18h
🚨 20.0 business days
🚫
Status: Canceled by Mandy Newman Apr 20, 9:04 AM
From: On Hold
To: Canceled
Duration in Previous: 26d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Details