Primary Delay160.3 days stuck in "Ready for Release"
⏱️
Total Delay1.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
160.3d
Closed
1.9d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/29/2026 RArnold - Received signed EL
04/29/2026 RArnold - Christine said she sent EL in a separate email. Can not locate. asked her to resend
04/28/2026 ALuman - sent email to Christine to have EL signed and returned
03/31/2026 YEspino Recieved an email back from Christine Dixon advising that the device we are looking for is an old machine and has since been replaced. an EL has since been sent out so she can sign off on it.
03/31/2026 YEspino Called 252-962-3145 to follow up with Christine over the previous email sent to verify the pm in question. Was able to speak to christine and she advised she would send a follow up email later with good dates of when we can be onsite because currently she is busy and doesnt have the time.
03/24/2026 YEspino Called 252-962-3145 to speak to Stephanie Noble to verify the Pm in question. This number is for the Echo Lab and was able to speak to Christine Dixon. She advised that Stephanie no longer works for this site and she will be the one to over see this, she asked for an email to be sent out to her to look at the pm in question. Email: christine.dixon@unchealth.unc.edu
03/20/2026 YEspino First Attempt: Sent an email out to Stephanie Noble to verify the device in question. Email: stephanie.noble@unchealth.unc.edu
🔧Work Performed
Exception Letter
⚠️Problem Description
EPIQ 7C Ultrasound System - IP 66081495 - SN US815B0084
📞Call Description
PM - Contract - BG Required PM
📧
Exception letter email
Completed Mar 31, 2026
03/31/2026 YEspino Recieved an email back from Christine Dixon advising that the device we are looking for is an old machine and has since been replaced. an EL has since been sent out so she can sign off on it.
📧
Live Call_Followed Up With Email
Completed Mar 24, 2026
03/24/2026 YEspino Called 252-962-3145 to speak to Stephanie Noble to verify the Pm in question. This number is for the Echo Lab and was able to speak to Christine Dixon. She advised that Stephanie no longer works for this site and she will be the one to over see this, she asked for an email to be sent out to her to look at the pm in question. Email: christine.dixon@unchealth.unc.edu
📧
First Attempt Email
Completed Mar 20, 2026
03/20/2026 YEspino First Attempt: Sent an email out to Stephanie Noble to verify the device in question. Email: stephanie.noble@unchealth.unc.edu
📅
WO-01302531 - PM - DD: 7/30/2026 - - Ultrasound - Rocky Mount - Nash General Hospital
Apr 29, 2026 12:00am – 12:01am
Work Order: WO-01302531
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12968564
Location: Nash General Hospital
Address: 2460 Curtis Ellis Dr, Rocky Mount, NC 27962
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US815B0084
Contact Name:
Contact Phone:
Contact Email:
Due Date
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302531
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM